“Can the HP Team confirm that the warranty covers burn-in? The only response to this query asked elsewhere was anonymous and there's nothing on HP's website information about this monitor that indicates that the warranty covers burn-in.”
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Thank you for the question. In most cases, this damage is considered customer induced and is not covered by any standard warranty. Therefore, it is the owner's responsibility to cover the cost of repair unless they have previously purchased Accidental Damage Protection (ADP). If the product is out of warranty, a fee-based service may be initiated by contacting HP. To minimize the risk of burn-in, you can use screen savers, reduce brightness, and periodically change the content displayed on your screen. For more information, please contact HP Support.
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