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So ive seen an official HP answer above on this 690 as well as another computer in this hp pavilion gaming computer (with the same external casing) on best buy that had another HP answer that say you can exchange it. But im hearing is that you can't. I honestly dont know how you can. HP is being very shady about this. I opened up the case myself and measured the PSU. Its 2.8125 x 2.9375 x 6.25 inch or 71.4375 x 74.6125 x 158.75 mm. So not only is this PSU NOT standard but proprietary. ALSO, the motherboard seems to be proprietary as well and must be replaced too. NOW HP...lets see what you say about the above.. I was really happy with this product but because you can't upgrade it fully, I'll probably be returning this product.
Sorry, there was a problem. Please try again later.It looks to be some Mini PSU that was custom made to fit this HP 690-0024 desktop platform. It does not appear to be like a standard ATX PSU.
Sorry, there was a problem. Please try again later.This model uses a standard 12V PSU. Make sure it has two 4 pin connectors. It is not a custom PSU. HP does not maintain a database of compatible third party products. I recommend reaching out to the manufacturer of the PSU and provide them with this link and ask if it will work. https://support.hp.com/us-en/document/c06124756
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