“I bought this laptop but I'm having trouble getting my printer to bring up the color preferences. It keeps on printing in black and white. There is no option anywhere to print in color. The software has been Uninstalled and reinstalled numerous times.”
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Hello, Monique. We are sorry to hear about your challenges. We recommend using the HP Print and Scan Doctor to diagnose the issue: https://bit.ly/2OOvDA6 Or you can reach out to HP Support for further assistance: https://support.hp.com
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