Questions & Answers

Q: QuestionWhere can I buy an insurance for my laptop?

Asked 5 years ago by Bre.

Q: QuestionI mainly use it for drone related stuff like configurators/ simulators and don’t know what I need to make my laptop run faster for those things, I know I need more memory but don’t know what to do any ideas?

Asked 5 years ago by Droneboy.

Q: Questionis windows 10 already installed on this computer?

Asked 6 years ago by lee.

• A:Answer Yes - Windows 10 s

  Answered 5 years ago by Mads

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Q: QuestionI own this laptop and need to replace the fan of my laptop, but I need to know what models are compatible with this model, thanks.

Asked 6 years ago by HectorPalacios.

• A:Answer I'm sorry that you have experienced this issue. I recommend reaching out to HP Support so they can assist you. They have access to more tools to assist you. Here's the link to HP Support: http://support.hp.com/us-en . Click "Contact HP" at the bottom left of the page. Alternatively, you can reach them by phone at 1-800-474-6836.

  Answered 6 years ago by HP Team

  
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Q: Questiondoes it have blue tooth

Asked 6 years ago by govnr.

• A:Answer Yes

  Answered 6 years ago by dinglegapVerified Purchase

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Q: QuestionCan you play cd and dvd and make cd

Asked 6 years ago by Robert.

• A:Answer No you can not. It has a HDMI, SD, and USB port.

  Answered 5 years ago by TMitchVerified Purchase

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Q: Questionhi..does it has a internal harddrive?and how much for 500 gb and 1 TB? thanks a lot..

Asked 6 years ago by kingrosa17.

• A:Answer It dies have an i ternal SSD, make sure you buy SSD, if you go for a cheaper HHD is will run much slower

  Answered 4 years ago by EduaVerified Purchase

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Q: QuestionWhat year model is this?

Asked 6 years ago by Brittspara.

• A:Answer This model has been active since April 2019.

  Answered 6 years ago by HP Team

  
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Q: QuestionCan this laptop connect to a 5 GHz network?

Asked 6 years ago by Donna.

• A:Answer Yes, we have ours connected to the 5GHz in our home.

  Answered 6 years ago by Lawman1869

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Q: QuestionWhat size is the headphone jack? my normal earbuds are too big at the base and don't plug in.

Asked 6 years ago by allisonPR.

• A:Answer my earbuds works

  Answered 6 years ago by frankie

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Q: QuestionWhat is the serial number for the cooling fan, I need to replace it.

Asked 6 years ago by PalaciosTrev.

• A:Answer I would recommend reaching out to HP Support for further assistance.

  Answered 6 years ago by HP Team

  
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Q: QuestionHow do I cancel stuff that’s waiting to print?

Asked 6 years ago by Jtw826.

• A:Answer Open the printer queue and you should see what is waiting to print. Click on the one you do not want so it highlights. Then click delete.

  Answered 6 years ago by Happycamper

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Q: QuestionWhat Generation?

Asked 6 years ago by WilsonAR.

• A:Answer 8th generation intel core i3 processor

  Answered 6 years ago by VALUESHOPPER

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Q: QuestionWhich pen would you recommend for this laptop?

Asked 6 years ago by Munkeyfish.

• A:Answer Bamboo

  Answered 6 years ago by Richard

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Q: QuestionIs there a disc drive included? HP - Pavilion x360 2-in-1 14" Touch-Screen Laptop - Robert

Asked 6 years ago by Anonymous.

• A:Answer no

  Answered 6 years ago by bricker70

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Q: QuestionWhy is it that when I leave a window or two open, close the laptop at almost 100% charged and come back say the following day, the computer is dead? Doesn't it just go to sleep or do I need to fix a setting?

Asked 6 years ago by BG93.

• A:Answer Hover your mouse over the power icon in taskbar, right click and go o settings. Change setting for.."What happens when I close my lid" set that to hibernate when plugged in and on battery. Save that, fully charge laptop, close lid and check next day.

  Answered 6 years ago by TolbertVerified Purchase

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Q: QuestionHow do I transfer from my old one to new one

Asked 6 years ago by Anonymous.

• A:Answer There are various ways you can transfer your data from your old computer to the new computer. You can use an USB data transfer cable, an external hard drive or a cloud service like OneDrive. Here is a great article: https://store.hp.com/app/tech-takes/how-to-transfer-files-from-pc-to-pc

  Answered 6 years ago by HP Team

  
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Q: QuestionCan desktop Lightroom be installed AND properly run on this laptop?

Asked 6 years ago by Kholl6.

• A:Answer Not sure but adobe LR via the subscription works pretty well as of the last few weeks of using it

  Answered 6 years ago by MarcgreezyVerified Purchase

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Q: QuestionIs this a good computer to use for college?

Asked 6 years ago by Meghan.

• A:Answer I use it for college, it is a very good light laptop to take it everyday, the quality of the images are very good. I am taking science classes and it is fast

  Answered 6 years ago by Fionita00Verified Purchase

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