“My computer will only charge by the c-port when it is shut down but will not charge by the c-port when it is turned on. Is this normal?”

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• No

  Answered by Smith 2 years ago

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• Thank you for the question. Your laptop will charge from the USB-C port but will require more than a trickle-type charger to do so. Anything less than about 45w will not work and you should use a USB-C charger with the same power as the adapter provided with the laptop.

  Answered by HP Team 2 years ago

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