“Does not print any clearly. I've even done the cleaning of the ribbon and head and still does not print any ink of any color.”

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• Hopefully you bought the warranty. Take it back to Best Buy, I have found that they stand behind their products.

  Answered by SandyM 1 year ago

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• Thank you for the question. The ribbon should never be cleaned - it has electronics inside of it and it's used to move the carriage. Please reach out to Support.HP.com for assistance.

  Answered by HP Team 2 years ago

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