“I purchased this printer from Best Buy about 3 months ago; however, it now leaves a line down the middle of the pages when I scan any documents; How can this be fixed ?”
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Unplug it plug it back in. Re run setup
Sorry, there was a problem. Please try again later.Thank you for the question. Streaks when scanning are often the result of microscopic particles on the scan glass or the scanner lid. Clean both of them with a lint-free cloth. Once completed, try to scan again. If you still have the problem, you may need to recalibrate the scanner, especially if the lid is opened sometimes during the scanning operation. Remove the power cord from the printer, then remove the power plug from the electrical wall socket. Wait 15 seconds, then reconnect the cord. Once the printer is powered on, it will go through a self-check. Once the printer is silent, try scanning again. If this does not work, please contact HP Support for further assistance.
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