“Printer will not pull paper in from the top when trying to scan any documents. I have to try multiple times to get it to work. Have had this issue shortly after purchasing and it only has gotten worse.”
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Hello, Yes, I have experienced this issue, not often, but when it does, I turn Power Off, Unplug, wait a few minutes then plug it back in and turn on. This has always worked for me. Also, from my experience, if you put to much paper in, this will happen, try using less paper when printing from the top. If none of those things work, reach out to HP customer service, I have always received good service from them. Hope this information has been helpful.
Sorry, there was a problem. Please try again later.Hi Robin, apologies for what you've experienced. If unwrinkled paper is not being picked up by the automatic feeder rollers, it may be a simple fix. Please reach out to HP Support to assist you.
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