Questions & Answers

Q: QuestionDo you automatically add office Word on this computer

Asked 5 years ago by Jan.

• A:Answer You would need to activate the 1 year of Microsoft 365 Personal that is on this laptop, which includes Word. Here are some instructions on how to activate Microsoft 365 Personal: Refer to the "Activate an Office purchase or offer that's included on a new Windows 10 device" section on this webpage to activate your one year of Microsoft 365 Personal: https://bit.ly/3kUNgIZ

  Answered 5 years ago by HP Team

  
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Q: QuestionIs the speed slow. Med or fast when surfing the internet

Asked 5 years ago by Gman.

• A:Answer It depends on what you are doing. I would say it is medium.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes it have a CD player

Asked 5 years ago by Anonymous.

• A:Answer Unfortunately, it does not. However, you can connect an external drive to the computer.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan you add any additional memory like adding 4GB more to bring it to 8GB

Asked 5 years ago by Tony.

• A:Answer The RAM (memory) cannot be upgraded on this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop already include microsoft 365 or would you need to buy it?

Asked 5 years ago by Bbrenda13.

• A:Answer This laptop will come with 1 year of Microsoft 365 Personal.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop allow for users to download games preferably Roblox?

Asked 5 years ago by Roblox.

• A:Answer This model has Windows 10 in S mode. You can Install Roblox from the Windows app store.

  Answered 5 years ago by HP Team

  
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Q: QuestionI've been looking for a computer that can run Roblox on at least 30 frames per second, Does this laptop do that?

Asked 5 years ago by User158.

• A:Answer Didn’t purchase the laptop.

  Answered 5 years ago by TimelineVerified Purchase

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Q: QuestionIs this laptop good for a college student or for business

Asked 5 years ago by TP.

• A:Answer This laptop has Windows 10 in S Mode. That means you can only download apps from the Microsoft Store and use the Microsoft Edge browser. If you need to be able to download software like QuickBooks for the business, we recommend looking at a laptop that Windows 10 Home and the Intel i5 or AMD Ryzen 5 processor. This laptop lets you essentially get online with the Microsoft Edge browser. For college, I would recommend looking at the system requirements of a laptop for your major.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan the storage memory capacity be upgraded?

Asked 5 years ago by Hectorton.

• A:Answer You can use the cloud-like OneDrive, a USB flash drive, or a microSD card for more storage on this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs this a gamer laptop?

Asked 5 years ago by Anonymous.

• A:Answer This is not a gaming laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan this laptop be used for home and business

Asked 5 years ago by Loveable12.

• A:Answer This laptop was made to allow you to go online and use the apps from the Microsoft store. We recommend looking at a HP laptop that has the Intel i5 or AMD Ryzen 5 processor.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs a mouse included?

Asked 5 years ago by KittyKat.

• A:Answer No, the laptop has a built-in touchpad to control the cursor. You can however, use any USB or wireless mouse with this laptop.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop work with any printer ? How can connect it

Asked 5 years ago by QTo.

• A:Answer Yes, it should work with any reasonably new printer. You can connect it either through WiFi or with a USB printer cable. If you're replacing a printer that used the cable, the same one will work.

  Answered 5 years ago by HP Team

  
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Q: QuestionCan I download music software on this computer?DAWS such as fl studio, mcp software , etc?

Asked 5 years ago by mvl.

• A:Answer This laptop cannot handle FL Studio or any other software.

  Answered 5 years ago by HP Team

  
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Q: QuestionDoes this laptop use windows

Asked 5 years ago by Anonymous.

• A:Answer Yes this laptop has Windows 10 in S mode.

  Answered 5 years ago by HP Team

  
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Q: QuestionIs this a touch screen?

Asked 5 years ago by krk.

• A:Answer This laptop does not have a touchscreen.

  Answered 5 years ago by HP Team

  
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Q: QuestionDo you have to download internet explorer and chrome to access them?

Asked 5 years ago by Anonymous.

• A:Answer In order to download the Google Chrome or any other browser, you would need to switch out of the S Mode. You can switch out of S Mode for free. Here are some instructions: https://support.microsoft.com/en-us/help/4456067/windows-10-switch-out-of-s-mode

  Answered 5 years ago by HP Team

  
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Q: QuestionCan this laptop hold Roblox & Minecraft?

Asked 5 years ago by Max.

• A:Answer No, this is not a gaming computer. While you can play some games on any computer, modern games like Minecraft, Fortnite and most other popular titles require a lot of power. For this reason, I would recommend a model with a dedicated Graphics Processing Unit (GPU) for PC gaming.

  Answered 5 years ago by HP Team

  
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Q: QuestionWhen was this laptop mase

Asked 5 years ago by Anonymous.