Questions & Answers

Q: QuestionIs this phone compatible with 5G network?

Asked 7 years ago by Somebody.

• A:Answer No, this is not compatible with 5G.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes Android Messages (Google) group messenger (MMS) work on Honor 8? My problem is : Replies from MMS texts are often returned as SMS but states "download fails". It would not be right to ask my contacts to download another App just to accommodate me.

Asked 8 years ago by new2honor8.

• A:Answer Dear customer, Let us provide you the following information. If you cannot send or receive MMS messages, follow the steps below: Check whether mobile data is disabled. If it is disabled, you will not be able to send or receive MMS messages. Enable mobile data and then try again. If signal reception is poor, move to an area with better reception and then try again. Check that you have entered the correct number for the recipient. Change the number if necessary and then try again. Check whether the MMS message is larger than 300 KB. If it is larger, delete some content until the message is within the limit and then try again. Check that you have sufficient calling credit. If necessary, top up your balance and then try again. If your phone's internal storage is full, delete some files and then try again. Ensure that you have at least 300 KB of free storage space. If the issue persists, try the following: Check the APN settings on your phone. Go to Settings and touch More > Mobile network . Select Access Point Name for the SIM card you want to check. If the settings are correct, disable Wi-Fi and try again. If you still cannot send MMS messages, insert your SIM card into another phone and try sending an MMS message. If the message sends, back up your data and then restore your phone to factory settings. If the issue persists please give us a call to the following number, 888.5HUAWEI / 888.548.2934, one of our representatives will be more than glad to assist you with this issue. BG

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionCan huawei honor 8 use with AT&T?

Asked 8 years ago by HZsurvivor.

This question was asked about the related product: Huawei - Honor 8 4G LTE with 64GB Memory Cell Phone (Unlocked) - Sunrise Gold

• A:Answer The Honor 8 is unlocked for GSM networks in the US only. To see if AT&T can support the Honor 8, please check the following bands with them: 4G Network: LTE FDD/ HSPA+ 3G Network: WCDMA 2G Network: GSM Technology: LTE FDD/ WCDMA/GSM Network Frequency: LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20, WCDMA: B1/B2/B4/B5/B8, GSM: 850/900/1800/1900MHz Interband CA: B2-B17,B5-B4,B5-B2,B2-B12,B2-B4 Intraband Continuous CA: B2 (SP)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionDoes this phone work in China? Which company will it support? China unicom, China Telecom or China mobile? 2g, 3g, or 4g? Actually I tried to call custom service Huawei in China, they can not answer the question. I can not figure out it by google.

Asked 8 years ago by Jimzhao.

• A:Answer The Honor 8 is unlocked for GSM networks in the US only. To see if your Chinese carrier can support the Honor 8, please check the following bands with them: 4G Network: LTE FDD/ HSPA+ 3G Network: WCDMA 2G Network: GSM Technology: LTE FDD/ WCDMA/GSM Network Frequency: LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20, WCDMA: B1/B2/B4/B5/B8, GSM: 850/900/1800/1900MHz Interband CA: B2-B17,B5-B4,B5-B2,B2-B12,B2-B4 Intraband Continuous CA: B2 (SP)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionWill this phone work on the Metro PCS network?

Asked 8 years ago by SJ0001.

• A:Answer Yes. The Honor 8 is a GSM-ready device and is compatible with Metro PCS since they use T-Mobile's network. (NS)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionWill this phone work with Verizon like a Verizon phone will? What is the zoom on the camera?

Asked 8 years ago by Verizon.

• A:Answer Hi, the Honor 8 will not work with Verizon, this is a GSM device and will only work with GSM networks like AT&T or T-Mobile. As well the Honor 8 uses a Digital Zoom for it's camera. (DM)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionCan I use this phone w/boost mobile?

Asked 8 years ago by StarryNight.

This question was asked about the related product: Huawei - Honor 8 4G LTE with 64GB Memory Cell Phone (Unlocked) - Sunrise Gold

• A:Answer Boost Mobile is a CDMA network and our devices do not work on CDMA networks. (CB)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionIs the Mate 9 compatible with a Lycamobile mobile plan?

Asked 8 years ago by Anonymous.

• A:Answer yes ,of course

  Answered 8 years ago by 0302huangVerified Purchase

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Q: QuestionIs this phone work in Egypt؟ what the total cost with pound not dollar?

Asked 8 years ago by Hala.

This question was asked about the related product: Huawei - Honor 8 4G LTE with 64GB Memory Cell Phone (Unlocked) - Sunrise Gold

• A:Answer Hi Hala, while we can't speak to the conversion rate of your region, we can give you some information regarding the supported networks. This device is the US model designed to work on networks in this region. However, below are the bands supported by the Honor 8. You can contact your carrier in Egypt to see if the support these bands. (DM) LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20; WCDMA: B1/B2/B4/B5/B8; GSM: 850/900/1800/1900MHz;

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionWill this phone works in India

Asked 8 years ago by Vasanth.

This question was asked about the related product: Huawei - Honor 8 4G LTE with 64GB Memory Cell Phone (Unlocked) - Sunrise Gold

• A:Answer Yes, the Honor 8 is an unlocked GSM device but it is designed for the U.S. so we advise you to contact your preferred carrier to verify compatibility. The Honor 8 supports the following bands: LTE FDD: B1/B2/B3/B4/B5/B7/B8/B12/B17/B20; WCDMA: B1/B2/B4/B5/B8; GSM: 850/900/1800/1900MHz; We advise you to contact your preferred carrier to verify compatibility. [sv]

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionHonor 8 Dual Camera Unlocked Phone 64GB ia available with dual sim card. please confirm me.?. Because 32GB model not having dual Sim.

Asked 8 years ago by boopa.

• A:Answer No dual sim in US, so no dual sim in 64GB phone as well.

  Answered 8 years ago by svnsVerified Purchase

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Q: QuestionDoes this phone support Dual Sim ?

Asked 8 years ago by Sam.

This question was asked about the related product: Huawei - Honor 8 4G LTE with 64GB Memory Cell Phone (Unlocked) - Sunrise Gold

• A:Answer No.

  Answered 8 years ago by mwillVerified Purchase

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Q: QuestionHi! Could the phone work also in Italy? What is exactly the meaning of unlocked? Thank you!

Asked 8 years ago by julietta8910.

This question was asked about the related product: Huawei - Honor 8 4G LTE with 64GB Memory Cell Phone (Unlocked) - Sunrise Gold

• A:Answer Hello Julieta8910, unlocked refers to the fact that you will not be locked into a carrier with the purchase of your Honor 8. This version of the Honor 8 has been designed for use with the GSM Networks in the United States. We cannot confirm that it will work with your carrier in Italy. However, below or the networks bands the Honor 8 supports, you can check to see if your carrier will work with them. (DM) LTE FDD; B1/B2/B3/B4/B5/B7/B8/B12/B17/B20, WCDMA: B1/B2/B4/B5/B8, GSM: 850/900/1800/1900MHz.

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionDoes it support T-mobile. I an existing T-mobile account.

Asked 9 years ago by Q.

This question was asked about the related product: Huawei - Honor 8 4G LTE with 64GB Memory Cell Phone (Unlocked) - Sunrise Gold

• A:Answer Yes. It runs on GSM networks, which include T-Mobile, Metro PCS, AT&T and Cricket.

  Answered 8 years ago by mwillVerified Purchase

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