Questions & Answers

Q: QuestionHuawei, why won't you officially bring Mate 9 Pro to USA?The screen is superior (quad HD AMOLED)? I'd rather buy that than any Samsung Galaxy8!

Asked 8 years ago by billvert.

• A:Answer Dear customer, Thank you for showing interest in our Huawei Mate 9 Pro. At this moment we do not have any official information about the release of the Mate 9 Pro. We kindly recommend you to follow us in our official social media pages. As soon as we have any information about this product we will make a post. Keep Supporting Huawei! BG

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionWhen will Best Buy have the Huawei Mate 9 Pro? This phone is for sale on Amazon today, why not Best Buy?

Asked 8 years ago by billvert.

• A:Answer I believe the Mate 9 Pro is mostly for Asian regions. It most likely will be an international model which is not good for US models. The LTE bands will be all jacked up from my experience. Best to just get the Mate 9 and enjoy it now or wait on the Mate 10.

  Answered 8 years ago by vang2k

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Q: Questiondoes the 2 sim slots and micro sd slot all work at the same time?

Asked 8 years ago by nightcap.

• A:Answer Nooope! one is SIM/microSD. Beware the fragile screen, too! the #1 sim is <what> NanoSim? be careful cutting your old micro!

  Answered 8 years ago by LordDean

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Q: QuestionHi I have the Huawei Mate 9 will it work with Metro PCS?

Asked 8 years ago by ANT1997.

• A:Answer yes it will work with metro pcs just fine full lte networks speed

  Answered 8 years ago by dougdharris

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Q: QuestionIs the elexa voice app as good as the home version. , on the Huawei mate 9.

Asked 8 years ago by Anonymous.

• A:Answer No it seems pretty dumb - no where near as smart as "Google Assistant", but haven't used the Alexa home devices

  Answered 8 years ago by videomike77Verified Purchase

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Q: QuestionDoes the Mate 9 have flawless connection strength with T-Mobile US? I purchased a Mate 9 Pro and kept losing data service after several hours use or sometimes several minutes. I had the correct APN settings as well. Thanks!

Asked 8 years ago by EQRealm.

• A:Answer Call Huawei to double check the frequency of the Sim card. The Mate 9 Pro isn't optimized​ for Use in the US yet. So there will be a ton of issues. That is the reason why I purchased the Mate 9 instead. Hope this helps.

  Answered 8 years ago by ChuckieVerified Purchase

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Q: QuestionI just bought this phone two weeks ago, everything is fine. The only thing is I cannot send out the photo via message, and have called T-mobile support but still not working.

Asked 8 years ago by Shirley.

• A:Answer Hi Shirley, sorry to hear about your issue with the Huawei Mate 9 not sending photos via messenger. Have you tried checking your APN settings? You will need to make sure those settings match with your T-Mobile carrier. If you still have issues, you can contact our knowledgeable Huawei Customer Support team at +1-888-548-2934 to further troubleshoot your issue. Thanks! (NS)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionDoes this phone support display output or miracast?

Asked 8 years ago by Leo777.

• A:Answer Yes. Miracast is one strong option for the Huawei Mate 9. The phone also fully supports the standard display output.To connect Miracast, all you have to do is select Screen Sharing on your Miracast-enabled TV (which includes most smart TVs), then open the notifications tray by swiping down from the top of the screen. Swipe left to see Shortcuts, then scroll down until you can select Multi-screen. If your TV doesn't use Miracast, you can find a Miracast dongle online (or take a look at our third option). (NS)

  Answered 8 years ago by Huawei Customer Care

  
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Q: QuestionWill this phone be compatible for Daydream VR?

Asked 8 years ago by Marc.

• A:Answer Unofficially No!! But I installed the apk for Daydream and google vr services and it ran like a champ.

  Answered 8 years ago by Moneymatt05

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Q: QuestionHas the Mate 9 been tested with a Project Fi SIM installed? Results?

Asked 8 years ago by PChap92821.

• A:Answer After purchasing this phone and installing the Project Fi SIM, I am happy to report it is working wonderfully. It is set to one network (T-Mobile) so does not have the Fi advantage of switching between carriers, but all other functions are working. It took some minor adjustments to settings, and switching the chosen app for MMS, but she LOVES it. It is far, far superior to the Pixel XL, and is just a stylus away from being the Note 7 replacement she was looking for.

  Answered 8 years ago by Pchap92821

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Q: QuestionHi! Does it have Infrared blaster? Can I trade up my phone? Ive got an unlocked Iphone 6 with a crack on the screen. Thank you!

Asked 8 years ago by Masterofpuppets.

• A:Answer Yes, this phone has an IR blaster on the top.

  Answered 8 years ago by Bill4234Verified Purchase

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Q: QuestionCan this phone, the mate 9 be upgraded to Android 8.

Asked 7 years ago by Rube.

• A:Answer Yes. It runs 8.0

  Answered 7 years ago by LogosVerified Purchase

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Q: QuestionMy friend in China has checked with China Mobile and was told that China Mobile 4G network is TD-LTE and this phone can not use China Mobil sim card on its TD LTE 4G network while traveling in China. Is this true? Can not believe it.

Asked 7 years ago by SS.

Q: QuestionCan this phone use China Mobil sim card on its TDD LTE 4G network while traveling in China? Thanks

Asked 7 years ago by SS.

• A:Answer Yes, China Mobile's LTE network can be accessed with this device.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes the phone have any AT&T logo or any other company? and do you know if Hot Spot or tethering works? I have the LG V20 unlocked AT&T Version and does not work that option and I'll have to sell it, because it is very useful for me that option. Thanks

Asked 7 years ago by vicmanpc.

• A:Answer My Mate 9 did not have any logo (other than Huawei). Tethering feature is in Settings, but have't tried it yet.

  Answered 7 years ago by Zalophus

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Q: QuestionCan I use this phone with Cricket?

Asked 7 years ago by Valery.

• A:Answer Yes, it's work pretty well with cricket!

  Answered 7 years ago by ReneeVerified Purchase

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Q: QuestionHello, I would like to know if this phone supports Brazilian Portuguese as the system language. And also if it’s compatible with Brazil’s networks. Thanks.

Asked 7 years ago by Anonymous.

• A:Answer Yes, additional languages may be downloaded for Android. Yes, you can use this phone in Brazil.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionWhat are the screen dimensions on this phone ?

Asked 7 years ago by Rokki.

Q: QuestionIf I purchase the Huawei Mate 9 phone today (2/7/18) will it have the latest updates already installed? Oreo 8.0 and EMUI 5...

Asked 7 years ago by zaney.

• A:Answer The phone does have both of those, but you might get old stock that needs to download the upgrade.

  Answered 7 years ago by sonickevVerified Purchase

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