Questions & Answers

Q: QuestionI can pan and tilt the camera. But how do I zoom?

Asked 3 years ago by Tina.

• A:Answer Hello Tina, The zoom feature is limited to the video stream area. The zoom function comes as a digital pinch-zoom functionality and works the same way you’d enlarge a picture on your mobile device. Then you can zoom in and out, sliding your fingers and enlarging it up to 4x. Another way to enlarge the image is by giving a double tap on the streaming area. In this case, the image zooms in 2x. And if you have any more questions, please feel free to reach out to me at [email protected] or via LiveChat on our website. Thanks, Mike & the Hubble Connected Team

  Answered 3 years ago by Binatone Team

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Q: QuestionCan I had additional cameras to this model?

Asked 3 years ago by Anonymous.

• A:Answer Hello, This Nursery Pal Glow Deluxe works with our HubbleClub app, and to this app, you can pair an unlimited amount of cameras. It does not need to be the same model; it will work as long as it is compatible with our HubbleClub app. If you have any questions left and would like to make sure you get the perfect baby monitor, please let me know any time directly via LiveChat or email through our website. Thanks, Mike & the Hubble Connect Team

  Answered 3 years ago by HubbleConnected

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Q: QuestionIs this camera compatible with one of the Hubble Deluxe base stations? Can I sync it and view on that screen?

Asked 4 years ago by dad.

• A:Answer Hello! Thanks a lot for your question! Yes, you can pair up to 4 cameras to the Nursery Pal Grow+ if this is the model you have and this Nursery Pal Grow Deluxe camera is compatible. If you have any more questions, please let us know, you can also reach out directly to us, we will be happy to assist. Best Regards, Oliver & the Hubble Connect Team

  Answered 4 years ago by HubbleConnected

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Q: QuestionI have yet to set up my “Hubble connected” I purchased at a yard sale, I’ve been a lil hesitant….. how do I know the previous owners won’t have access to it??

Asked 2 months ago by Anonymous.

Q: QuestionHow it connect to android phone? I do not have a screen monitor/

Asked 1 year ago by Bjb.

Q: QuestionCan I purchase or use a monitor/base separately (Hubble brand) with this camera? Like could I use a monitor from Hubble to work with this camera?

Asked 2 years ago by Margaret.

Q: QuestionI have the nursery pal deluxe with the parent unit. I would like to purchase an additional camera that isn’t solely on wifi. Is that possible with this camera or how can I purchase an extra camera?

Asked 2 years ago by A.

Q: QuestionDo I have to buy any subscription with this?

Asked 3 years ago by kat.

• A:Answer Hello Kat, No, the subscription to our Premium memebership plan is optional. We have a basic HubbleClub membership which is free of charge and includes basic features such as 24/7 Live Video & Audio Monitoring, Snapshot during Live streaming, Notifications, Smart scheduling of alerts, and much more. If you need further help, please feel free to reach out to us directly via LiveChat or email. Our contacts can be found in the quick start guide or you can find us at: https://support.hubbleconnected.com/. Kind regards, Crystal & the Hubble Connected Team.

  Answered 3 years ago by Binatone Team

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Q: QuestionHow far can I take my phone while keeping the camera in the nursery before it disconnects?

Asked 3 years ago by Ana.

• A:Answer Hello Ana, The Nursery Pal Glow camera works with the Hubble Club app and once setup, you can view the camera regardless of where you are provided you have safe Internet connection. If you need further help, please feel free to reach out to us directly via LiveChat or email. Our contacts can be found in the quick start guide. Kind regards, Crystal & the Hubble Connected Team.

  Answered 3 years ago by Binatone Team

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Q: QuestionDo you have to make an additional purchase in the app to receive sound notifications?

Asked 3 years ago by Steph.

• A:Answer No

  Answered 3 years ago by BbbuyerVerified Purchase

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Q: QuestionHow long does the battery work?

Asked 3 years ago by Julia.

• A:Answer Hello Julia, The Nursery Pal Glow+ is not a portable and rechargeable camera, therefore, to work, it needs to be plugged in all the time. If you have more questions about this product, please feel free to reach out to us directly via LiveChat or email. Kind regards, Crystal & the Hubble Connected Team

  Answered 3 years ago by Binatone Team

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Q: QuestionIs this supported by 5g wifi or only 2.4g?

Asked 3 years ago by Dots.

• A:Answer Hello Dots, The Nursery Pal Glow Deluxe can be connected only to the 2.4GHz band. Please let me know if you have any more questions, and I will be happy to help. You can reach me directly via LiveChat or email on our website. Thanks, Mike & the Hubble Connected Team

  Answered 3 years ago by Binatone Team

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Q: QuestionIs this compatible with iPhone?

Asked 3 years ago by Hayley.

• A:Answer Hello, Yes, our HubbleClub app is compatible with iOS and Android. For iOS, it requires iOS 10.0 or later. If you have any more questions, please feel free to reach out to us directly via LiveChat or email. Thanks, Mike & the Hubble Connected Team

  Answered 3 years ago by Binatone Team

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Q: QuestionWill I be able to hear my baby crying if my phone screen is off?

Asked 4 years ago by Sweet.

• A:Answer Hello Sweet, Yes, you can use this Nursery Pal Glow Deluxe camera with the HubbleClub app and your mobile device as an Audio Baby Monitor. If you wish to continue to hear the audio from the camera even when your phone goes into sleep mode or when using a different app, you just need to activate this feature. Just make sure not to log out of the app. For more questions, please feel free to reach out to me any time directly via LiveChat or email through our website. Thanks, Mike & the Hubble Connect Team

  Answered 3 years ago by HubbleConnected

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