Questions & Answers

Q: QuestionIs the Hydrow Rowing Machine noisy?

• A:Answer No, the Hydrow Rowing Machine is designed to be virtually silent thanks to its patented electromagnetic drag mechanism and industrial-grade webbed strap.

Q: QuestionWhat is the maximum user weight recommended for the Hydrow Rowing Machine?

• A:Answer The recommended maximum user weight for this rowing machine is 375 pounds.

Q: QuestionWhat type of resistance system does the Hydrow Rowing Machine use?

• A:Answer The Hydrow Rowing Machine uses an electronic resistance system.

Q: QuestionHow many muscle groups does the Hydrow Rowing Machine engage?

• A:Answer The Hydrow Rowing Machine engages 86% of major muscle groups.

Q: QuestionCan I do other workouts besides rowing on the Hydrow?

• A:Answer Yes, you can complement your rowing regimen with yoga, Pilates, strength training, mobility, and stretching workouts.

Q: QuestionDoes the Hydrow Rowing Machine require assembly?

• A:Answer Yes, assembly is required for the Hydrow Rowing Machine.

Q: QuestionI dont care about videos. I just want to watch my videos and streaming services while I work out i.e., Netflix, Prime, Hulu etc. Is that possible ? I dont want to pay for a screen work out. Can I hook up to my social media streaming networks ?

Asked 6 years ago by Debjay.

• A:Answer Don't purchase this item unless you are willing to pay a yearly subscription of $500. It is unusable with out the subscription.

  Answered 6 years ago by Garbage

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Q: QuestionI’m very interested in purchasing a Hydrow, but I’m not sure I would utilize the live programs. If I were to cancel the membership 6 months after purchasing the rower, would I still have the pre-recorded experiences to utilize?

Asked 6 years ago by Doreen.

• A:Answer Sadly no- more peloton like.

  Answered 6 years ago by Gbones

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Q: QuestionHow big is the unit when packed. Will I need a pickup truck, or will a hatchback do? Also, how heavy are we talking?

Asked 6 years ago by Anonymous.

• A:Answer You will need a pickup, or a very large SUV. I have an expedition, and it barely fit in my truck. The box is nearly 7 feet long and 2.5 feet wide and 2 feet high. It comes fully assembled, other than the monitor. as far as weight goes, its over 200 pounds.

  Answered 6 years ago by JYoungson

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Q: QuestionIs there a 30 day return period for the Hydro?

Asked 6 years ago by OscarG.

• A:Answer There is a return policy with Best Buy, but you eat the delivery costs and the hassle to pack it up and return yourself if you decide not to keep it. Understand the day you don’t pay to have a membership is the day it no longer works. By then you’re stuck with the product

  Answered 6 years ago by ArmyVet

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Q: QuestionHow long does the free subscription last, & what will be the monthly charge after that?

Asked 5 years ago by Dobs.

• A:Answer Hydrow does not offer a complimentary (free) membership with purchase. Membership to access all of Hydrow's Live Outdoor Reality content is $38/month per household. Membership is a crucial part of the intended experience of Hydrow and subscribing should be considered as part of your Hydrow purchase. You can learn more about Hydrow's Membership at the following link: https://support.hydrow.com/hc/en-us/articles/360022917552-What-is-Included-with-the-Hydrow-Membership-

  Answered 5 years ago by Team Hydrow

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Q: QuestionNone of the pictures show a power cord but the monitor must be powered...where is the cord located and how long is it? Thanks!

Asked 5 years ago by Winston.

• A:Answer The cord is roughly 12 feet long. See picture for plug in location.

  Answered 5 years ago by MarkVerified Purchase

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Q: QuestionDoes the Hydro come with the live interaction Work out @ no additional cost?

Asked 6 years ago by DJ.

• A:Answer No. You get an initial period free and then a charge

  Answered 6 years ago by BriceVerified Purchase

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Q: Questioncan it be foldable?

Asked 6 years ago by RK.

• A:Answer No. It is one solid piece. Out of the box, all you have to do is attach the front legs and monitor. You can stand it up for storing.

  Answered 6 years ago by JentonyVerified Purchase

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Q: QuestionThe machine itself has gotten great reviews. Can i use the machine without the classes. What I am reading seems like, unless you join the machine itself does not work?

Asked 4 years ago by membership.

• A:Answer You can. You will be able to set your drag or resistance, see basic workout info snd choose two options for your rowing view as if you’re on the water. However, as someone who was initially tentative about the “paid for” content - the content and trainers are actually very good (IMO). For example, they guide you through the workout, change pace, focus on different aspects - the actual rowing motion, pace, breathing, endurance snd are overall very encouraging. Not once has a trainer said to drink more water and reduce calories. It’s purely about rowing technique and having a good time. There are also other aspects of the content like yoga, etc. I would offer you can use it without the content, but there are much cheaper options that would suffice if you wanted a pure rowing machine. Good luck.

  Answered 4 years ago by ColinGVerified Purchase

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Q: QuestionIs it possible to have two profiles on this rower so that my stats and my wife's stats are separated? ...or do you have to purchase two separate memberships for that?

Asked 5 years ago by Marley.

• A:Answer A single Hydrow membership allows you to create multiple user profiles on Hydrow to let everyone in your household to keep track of their own stats and progress.

  Answered 5 years ago by Team Hydrow

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Q: QuestionWhat does free delivery mean with an item of this size? Will they bring it into the home and place it in the intended room, even if it means carrying this heavy container up 1 flight of stairs?

Asked 6 years ago by Docrog.

• A:Answer They will not, they will leave it inside and tell you that the box is to big to move and that they dont want to be liable for damages.

  Answered 6 years ago by Garbage

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Q: QuestionWhere is this made?

Asked 5 years ago by Gwakes.

• A:Answer Hydrow is designed in Cambridge, Massachusetts and is manufactured in Taiwan.

  Answered 4 years ago by Team Hydrow

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Q: QuestionCan I use the video service with my existing rower?

Asked 5 years ago by jacbro.

• A:Answer Yes! Our new Hydrow Digital Basic Subscription is an app-only solution which allows access our on-demand workout content on your iOS device. You can learn more about Hydrow Digital Basic at this link: https://support.hydrow.com/hc/en-us/articles/360039377051-Hydrow-Digital-Basic-Subscription-FAQ

  Answered 5 years ago by Team Hydrow

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