“I’ve had this device since Black Friday haven’t used it a lot but not enough. I went to use it one night and it sounded like something is loose on the inside and is rattling around on the inside. What steps do I need to take?”

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• Hi there! Thank you for reaching out and letting us know! We'd be happy to help you with this! Please reach out to our HyperCare team at [email protected] and they'll be able to further assist you. We look forward to hearing from you!

  Answered by Hyperice 3 years ago

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• The steps back to Best Buy to get a replacement.

  Answered by ccgemini01 1 year ago

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