“Has anyone had issues when charging with a horrible, burning rubber smell? I only use my Hyperice for 10-15 minutes at a time, so the charge lasts me quite a while. Last night w/in 5 min of plugging it in, the smell started and left a burn mark on my bed.”

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• Hey there! We are so sorry to hear about your device, we will need our HyperCare team to check out the issues you are having. Please reach out to the HyperCare team directly on Hyperice.com to receive a repair/replacement. We are looking forward to hearing from you!

  Answered by Hyperice 4 years ago

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• Thanks - I have reached out to them, but haven't heard back. I'm hoping they get back to me today or tomorrow.

  Answered by TWood 4 years ago

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