“Only the solid state driver is working on this computer we bought 3 weeks ago!!!! Saying the memory is almost used up and should not be, I should have a lot of storage with 1TB of storage. Can you Please Help Me???”
Answer This Question
1-5 of 5 Answers
I think your downloading everything to the SSD. Change your settings in your browser to download to the hard drive instead. It should be volume D. Also install your programs to that drive. The SSD at that volume should really be used for booting up and critical things.
Sorry, there was a problem. Please try again later.I'm guessing you have saved your data to the default C:\ Drive. I recommend moving your data to your other drive
Sorry, there was a problem. Please try again later.Hello Carolyn and thanks for reaching out. We would love to help resolve this personally, please feel free to reach out to our technical support at 888-618-6040. Thanks!
Sorry, there was a problem. Please try again later.Hello! When your computer comes installed out of the box, the C: Drive should be reserved for just the OS or small installations. You need to store all additional data on the D: drive. Sometimes the additional 1 TB drive is not yet formatted in Windows. Go to Computer Management (Start, Run, compmgmt.msc), and use the disk manager to format the Drive. This PC came with free Geek Squad setup, so call them if you have questions!
Sorry, there was a problem. Please try again later.Hi Carolyn, I purchased this computer for my brother at Black Friday and ran into a similar issue. We discovered the drive was not formatted nor assigned a drive letter. To rectify this, you must access the Disk Management tool. This website will walk you through how to access the tool: http://www.isunshare.com/windows-10/7-ways-to-open-disk-management-in-windows-10.html Open the Disk Management tool and you should see an unallocated disk that is approximately 1TB in size. You must format that drive as NTFS and and assign a drive letter. Format Disk Walkthrough: https://www.lifewire.com/how-to-format-a-hard-drive-2626077 Assign Drive Letter Walkthrough: https://www.lifewire.com/how-to-change-a-drive-letter-2626069 Once you get the drive formatted and a letter assigned, I recommend you install all programs on the new drive and also point your 'My Documents' folder there. You can point the My Documents folder to the new driver with this guide: http://www.techsupportalert.com/content/how-move-windows-7-personal-folders-my-documents-another-drive.htm
Sorry, there was a problem. Please try again later.