Questions & Answers

Q: QuestionThe back fan works but the three fans in the front spin but don’t light up how can I fix this?

Asked 5 years ago by Adam.

• A:Answer Hello Adam, We are sorry to hear your front lights are not working. Here are a few things you can try. Download the ASRock RGB Sync software off the ASRock website, and mess around with the lighting software to see if that turns them on. Another option is you can open up the case and look for any loose wiring from the lights, this is usually the issue since wiring can come loose during shipment. If that still doesn't work, feel free to contact our Tech Support!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionWhy is my PC not booting ?

Asked 5 years ago by Jamal.

• A:Answer Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: Questionhow do I write a review?

Asked 5 years ago by Anonymous.

Q: QuestionHooked up the computer today, many of the buttons on the keyboard do not work! How do I fix this issue or where do I exchange it for another one?

Asked 5 years ago by LouF.

• A:Answer Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionI plugged in the mouse and keyboard to USB ports but only the keyboard works and I can’t get the mouse to work what do I do

Asked 5 years ago by Ineddgelp.

• A:Answer Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionWhen getting everything hooked up, I noticed the top USB ports were not working. I took off the glass side to look for loose cables but everything seemed to be ok. What am I missing or is this defective unit? All 4 USB ports in the back work.

Asked 5 years ago by Rick.

• A:Answer I had the same issue. On the back below where the HDMI ports that are visible. There is a row with these black plastic things (they look like buttons almost) those are caps to the HDMI ports you need to use. Those HDMI ports are directly plugged into the graphics card which disables the other ones.

  Answered 5 years ago by SteveVerified Purchase

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Q: QuestionHow do you setup the PC? Can I get a guide?

Asked 5 years ago by Darwin.

• A:Answer Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: Questionloose pci-e cable where does it go?

Asked 5 years ago by Anonymous.

• A:Answer Hello, If the PC is working fine, then there is no need to plug in the PCI-e cable, it could just be an extra. Thank you for your question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionCan someone explain to me how to utilize hard drive storage? The only option it gives me to download games to is the SSD (which is not a lot of capacity for games now a days) Thanks in advance!

Asked 5 years ago by Austin.

• A:Answer Hello Austin, To access the hard drive, click on the yellow file explorer tab at the bottom of your screen and then click on "This PC". You will be able to see both your SSD and HDD in this location. Thank you and please let us know if you have any other questions!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionCan this computer run the RUST game?

Asked 5 years ago by Gabby.

• A:Answer Hello Gabby, Yes, this system will be able to run Rust. Thank you for the question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionHelp!! It keeps saying error with windows. What do I do? It won’t let me do anything it keeps rebooting and saying error. I need it up and running by morning for Christmas!! Thank you!

Asked 5 years ago by Mom1.

• A:Answer Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionWe just plugged in our computer and it’s stuck in a reboot loop or something it says windows wasn’t installed. How do we install it if we can’t do anything? Thanks.

Asked 5 years ago by Mom1.

• A:Answer Hello! We are sorry to hear about your experience and thank you for expressing your concern. Please give us a call at (888)-618-6040 and our technical support will be able to assist you further in resolving this. Our Technical Support hours are Mon - Fri from 8:30 am - 5:00 pm PST. Thank you for your question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionOpened the box today. Instructions said to remove protective pudding from inside - nothing in there. And remote is missing? Should it be a part of the package? Or did I get the used computer for the price of new?????

Asked 5 years ago by Chris.

• A:Answer This tower does not come with a remote and doesn’t have the padding to remove.

  Answered 5 years ago by Mom1

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Q: QuestionWhat head phones with a mic are compatible for this computer?

Asked 5 years ago by LFR.

• A:Answer Any headset that specifies that it is for PC should be compatible to the PC.

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionIs the ram ddr4 or ddr3?

Asked 5 years ago by Tyler.

• A:Answer Hello Tyler, This system has 1 stick of DDR4-2666 RAM. Thank you for the question!

  Answered 5 years ago by iBUYPOWER Product Expert

  
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Q: QuestionDoes this pc have a port for a dual link cable

Asked 5 years ago by Arian.

Q: Questioni want to up grade the ram for this pc to 16 gb.. what is a recommended ram?

Asked 5 years ago by bigdog.

• A:Answer I recommend getting 2666 ram since the I5-9400F can only support that memory type and below, but if you a speed above 2666 it will down clock your ram speed to 2666.

  Answered 5 years ago by David

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Q: QuestionIs this pc in stores?

Asked 5 years ago by Bob.

• A:Answer Yes, however quantities are limited after the deep discounts on black Friday.

  Answered 5 years ago by LCNMgopherVerified Purchase

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Q: QuestionIf I buy this pc how much will the tax be?

Asked 5 years ago by Gavin.