A:AnswerHi,
We apologize for your experience with this product. We would like to help you address this issue so you can enjoy using it. Please contact us at (877) 467-4289 if you need further assistance.
Insignia Support
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
A:AnswerHello Richard,
Do not repair or replace any part of the appliance or attempt any servicing
unless it is specifically recommended in the user-maintenance instructions or
in published user-repair instructions that you understand. I highly advise you to reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week.
Insignia Support
Louise
www.insigniaproducts.com/support
A:AnswerHello Tinalina. I'm so sad to hear what happened to you. The error message you received indicates that there is still water in the drain. The greatest troubleshooting you can perform is to see if the lid is open. Fully open both of the faucets. Make that the water pressure is within the acceptable range. Line up the hoses at the water input. Clean the screens and disconnect the hoses (the tap filter screens can be jammed). Either reset the circuit breaker or inspect the fuse. Insignia™ Support | Jeth. https://www.bestbuy.com/site/insignia-1-6-cu-ft-top-load-portable-washer-with-casters-white/6253469.p?skuId=6253469
