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Hi, thank you for your question. It’s normal for the outside of the Insignia™ 115‑Can Beverage Cooler (NS‑BC115SS9) to feel warm during operation, especially along the sides, this is part of how the unit releases heat. However, if it feels excessively hot or you’re concerned, we’d like to help make sure everything is working properly. Please contact us at 877‑467‑4289 or [email protected] so we can assist you further. Thank you for choosing Insignia. Sidhartha | Insignia
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