Questions & Answers

Q: QuestionWhat is the capacity of this wine cooler?

• A:Answer This wine cooler has a capacity of 1.5 cubic feet, which can store up to 14 bottles.

Q: QuestionHow do you control the temperature settings on this wine cooler?

• A:Answer This wine cooler features a control knob that allows you to easily turn it on/off and adjust the temperature settings.

Q: QuestionDoes the door on this wine cooler have a see-through feature?

• A:Answer Yes, the wine cooler has a tempered glass door that allows you to see the contents inside.

Q: QuestionDoes this wine cooler have adjustable shelves?

• A:Answer Yes, the wine cooler comes with two adjustable steel wire shelves to keep your wine bottles organized.

Q: QuestionCan the door on this wine cooler be reversed?

• A:Answer Yes, the door is reversible, offering flexible placement options.

Q: QuestionCan the door be reversed?

Asked 1 year ago by Dougsdad.

• A:Answer Hello Dougsdad, yes, the door on this Insignia™ - 14-Bottle Wine Cooler is reversible. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-14-bottle-wine-cooler-with-energy-star-certification-stainless-steel/6500481.p?skuId=6500481

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionWhen I first plugged it in I noticed that the sides of the wine fridge were very hot. Will it stay hot the whole time it’s plugged in or will the sides eventually cool?

Asked 1 year ago by NakG.

• A:Answer Hi NakG, If the sides of your wine fridge are too hot, make there is a proper ventilation for your cooler for at least 5 inches to the wall. - Carl | Insignia Support

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionCan this hold champagne bottles?

Asked 1 year ago by MWhatUp.

• A:Answer Hello MWhatUp, A standard champagne bottle typically has a diameter of around 3.5 inches and a height of approximately 12 inches. Given the wine cooler’s dimensions, it should comfortably hold most champagne bottles. Insignia Support Molina https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by InsigniaCustomerSupport

  
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Q: QuestionIs it possible to remove the adjustable feet? Also, what is the height of the cooler, not including the feet and the top front door hinge?

Asked 2 years ago by KPC4.

• A:Answer The front feet, I believe, can be removed. However, the rear feet are permanently attached and are not adjustable. The requested height is just a hair over 18 inches.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this Fridge have a lock

Asked 3 weeks ago by Hey.

Q: QuestionThis eine cooler csme with light inside

Asked 3 months ago by Anonymous.

Q: QuestionThe back ceiling of the fridge has ice buildup and sometimes it melts and drips. The door is shut tight and not opened frequently. Is his a problem?

Asked 3 months ago by Marc.

Q: QuestionIs assembly available?

Asked 5 months ago by Anonymous.

• A:Answer Thank you for your inquiry! Best Buy does not typically offer assembly services for the Insignia™ 14-Bottle Wine Cooler with ENERGY STAR Certification – Stainless Steel, as it is a freestanding appliance that comes fully assembled and ready to use out of the box. The only setup required is placing it in your desired location, plugging it in, and adjusting the temperature settings. It may also involve attaching or adjusting the reversible door and leveling the adjustable legs, which are simple tasks that don’t require professional assembly. If you need help with placement or setup, Best Buy may offer delivery with basic installation for an additional fee, depending on your location. Keith | Insignia Support

  Answered 5 months ago by InsigniaCustomerSupport

  
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Q: QuestionCan I put an open bottle with a cork and it will not leak

Asked 6 months ago by Applelover.

• A:Answer You can remove one shelf and stand bottles. The shelves are constructed to keep the corks wet so if your cork leaks...

  Answered 6 months ago by BestNephewVerified Purchase

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Q: QuestionHow long is the power cord?

Asked 7 months ago by ThirstyMatt.

• A:Answer 5 inches

  Answered 6 months ago by ReynaldoarquimedesPVerified Purchase

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Q: QuestionLooking for trouble-shooting info, as mine, which worked great for a couple years, started turning itself off occasionally (randomly). Would turn back on if I turn it off and back on but now happening more frequent and won't always come back soon.

Asked 8 months ago by RickLookingForFix.

• A:Answer I'm sorry to hear that your Insignia™ 14-Bottle Wine Cooler is having issues. Here are some troubleshooting steps you can try: 1. Check the Power Source: Ensure the wine cooler is securely plugged into a working outlet. Try plugging another device into the same outlet to confirm it's working properly. 2. Inspect the Power Cord: Look for any visible damage to the power cord. If the cord is damaged, it may need to be replaced. 3. Temperature Settings: Make sure the temperature control is set correctly. Sometimes, incorrect settings can cause the cooler to turn off. 4. Ventilation: Ensure there is adequate ventilation around the wine cooler. It needs at least 4 inches of space on all sides to function properly. 5. Defrost the Cooler: If there is excessive frost buildup, defrost the cooler. Turn it off, remove all bottles, and let the frost melt. Once defrosted, clean the interior and turn it back on. 6. Thermostat and Sensor: The issue might be related to the thermostat or temperature sensor. If these components are malfunctioning, they could cause the cooler to turn off randomly. 7. Check the House Fuse or Circuit Breaker: Ensure the fuse or circuit breaker for the outlet is not tripped. Replace the fuse or reset the breaker if necessary. 8. Room Temperature: Make sure the cooler is in a room with a temperature between 50°F and 85°F (10°C and 29.4°C). Extreme temperatures can affect its performance. If these steps don't resolve the issue, it might be best to contact Insignia customer support for further assistance. They can provide more specific guidance or arrange for a repair if necessary. Let me know if there's anything else I can help with!

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  Answered 8 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the operation environment temperature range of the wine cooler? In the winter time, If the temperature drops below the minimum temperature of the wine cooler, would the machine heats up the the storage to maintain the preset temperature?

Asked 10 months ago by Johnny.

• A:Answer Thank you for your inquiry! The Insignia™ 14-Bottle Wine Cooler is designed to operate within an environment temperature range of 41°F to 64°F (5°C to 18°C). Regarding your concern about winter temperatures: if the ambient temperature drops below the minimum operating temperature, the wine cooler does not have a built-in heating mechanism to warm the interior. It is designed to cool and maintain the preset temperature but not to heat. Therefore, if the surrounding temperature is too low, it might not be able to maintain the desired internal temperature. To ensure optimal performance, it's best to keep the wine cooler in a location where the temperature stays within the recommended range.

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionWhat is the tallest bottle that will fit front-to-back? How about a 13 7/8" Riesling bottle?

Asked 10 months ago by FLX.

• A:Answer The Insignia™ - 14-Bottle Wine Cooler with ENERGY STAR Certification can accommodate bottles up to approximately 13 inches in height when placed front-to-back. A 13 7/8" Riesling bottle might be a tight fit, and you may need to place it at an angle or adjust the shelves to make it fit comfortably. If you have any further questions or need additional assistance, please don't hesitate to reach out.

  Answered 10 months ago by InsigniaCustomerSupport

  
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Q: QuestionIs the back of the unit covered or exposed? I had ordered a Black and Decker and the entire back of it was exposed, you could see all the wiring, etc., plus it came with a warning that it could become flammable. So, I returned it.

Asked 1 year ago by Lou.

• A:Answer The Insignia™ 14-Bottle Wine Cooler has a partially exposed back, meaning some of the inner components are visible. However, this design is safe and meets American safety standards. The exposed parts are not moving and the gas lines are sealed, ensuring there is no risk of flammability. If you have any concerns about safety or need further assistance, feel free to ask!

  Answered 1 year ago by InsigniaCustomerSupport

  
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