“Our freezer stopped freezing as in soft ice cream and thawed shredded cheese) without us changing any settings. What do you suggest. The panel was showing 00? Thank you for your help.”
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I just got two Insignia 17cuft garage ready convertible fridge/freezer units. I got one to use as a fridge, and a second to use as a freezer. It is important to note that the display on the front shows the temperature the unit is set at, NOT the actual temperature inside. You need to get a freezer thermometer to put inside the unit so you know the actual temperature. The Insignia unit I use as a freezer is SET to minus 5 and cools to between minus 3 to plus 2. It never gets down to the minus 5 setting - that's why I set it at minus 5. The unit I use as a fridge will not cool to safe fridge temperatures and will likely need to be returned. If yours is thawing food at a zero setting, it will probably need service or have to be returned. It's disappointing.
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