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Hi JH! thank you so much for addressing your concerns with your Insignia™ - 17 Cu. Ft. Garage Ready Convertible Upright Freezer with ENERGY STAR Certification - White. I truly do understand the urgency of this matter since you purchase it 2 weeks ago. To further assist you with this, I highly recommend you contacting Insignia Customer Hotline at 1-877-467-4289. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-17-cu-ft-garage-ready-convertible-upright-freezer-with-energy-star-certification-white/6336449.p?skuId=6336449
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