A:AnswerThank you for your inquiry! On the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification, the snowflake symbols typically indicate the temperature settings for the freezer compartment. Generally, the first snowflake represents the warmest setting, the second snowflake indicates a medium setting, and the third snowflake signifies the coldest setting. Therefore, if you are looking for the highest temperature, you should select the first snowflake. Conversely, if you want the lowest temperature, you should choose the third snowflake. Adjust the setting according to your needs to maintain the desired temperature in your freezer. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-withenergy-star-certification-white/6472691.p?skuId=6472691
A:AnswerHi LosAngeleno,
Yes, you can purchase additional shelves/bins for your refrigerator. Please see link below.
https://partstore.encompass.com/model/ISGNSRTM18SS2/REV%20A/
Insignia Products
Lisa
https://insigniaproducts.com
A:AnswerAn open box item is usually a returned purchase. The items cannot be resold as new. Usually, big box stores will not deliver open box items, and the warranties may not apply.
A:AnswerOh my! I don’t know what the cause may be. I hope I don’t have that problem in the future. Please be sure to share what the cause was when you find out. Thank you and good luck.