“When we connect the speakers with the aux cord, you can barely hear anything. They work fine by Bluetooth but we have a modem that is not Bluetooth compatible. We've switched out aux cords and it hasn't helped. Why are they so quiet?”
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The problem is most likely in your aux cable. The weakest part of the aux cable is the joint where cord electrical wire is soldered to the connector. Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
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