I recently purchased the insignia 2.1 soundbar and subwoofer 3 weeks ago and subwoofer is not working . Chat with an online agent and the only thing that was recommend was to take the sub to geek squad with no set price to pay to fix or replacement. null

Question

bedroom · Accepted Answer

make sure that the sub is paired before placing it away from the sound bar, that's what I had to do when i installed it..

InsigniaCustomerSupport · Answer

Hi Hue,

Make sure the pairing indicator lights solid turquoise on the subwoofer. Try to reconnect the subwoofer by pressing the PAIR button on the subwoofer for three seconds. The status indicator blinks turquoise on the subwoofer when they are disconnected, or solid turquoise when they are connected. If this does not work, press and hold the sound source selector button on your soundbar for three seconds. Your soundbar’s LED blinks turquoise and connects to the subwoofer. The subwoofer’s indicator LED lights solid turquoise when connected.

Dina || Insignia Support || https://www.bestbuy.com/insignia

“I recently purchased the insignia 2.1 soundbar and subwoofer 3 weeks ago and subwoofer is not working . Chat with an online agent and the only thing that was recommend was to take the sub to geek squad with no set price to pay to fix or replacement.”

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