my subwoofer keeps cutting out as if it lost connection to the soundbar. anybody else experiencing this? could it be because the subwoofer is behind the sofa? null

Question

InsigniaCustomerSupport · Accepted Answer

Try to move the subwoofer closer to the soundbar.

BrianE · Answer

Hey, I had a similar issue but with the sound bar. The sound kept going in and out like every 2 to 3 seconds. I took it to geek squad and exchanged it for another one. If you have a protection plan, you should take it to geek squad and see if they can fix it. Or since the subwoofer is bluetooth, it might be because it is behind the sofa that you keep losing connection. You might want to place it in another spot where there is no object interfering with the signal. I recommend placing it a little closer to the sound bar. Hope this helps.

Answered by BrianE 5 years ago

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“my subwoofer keeps cutting out as if it lost connection to the soundbar. anybody else experiencing this? could it be because the subwoofer is behind the sofa?”

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