“I can't get the insignia docking station drives to show up in my windows file manager. Western digital cloning s/w recognizes them for cloning. Another computer running Ubuntu recognizes them, but not the dell windows 10 laptop. Thanks in advance.”
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If your Insignia 2-Bay HDD Docking Station is not showing up in Windows File Explorer, here are several steps you can take to troubleshoot and resolve the issue: 1. Check Disk Management: - Right-click on the Start button and select Disk Management. - Look for your drives in the list. They may not be assigned a drive letter or might be uninitialized. - If they appear with no drive letter: - Right-click on the volume and select Change Drive Letter and Paths. - Click Add to assign a new drive letter. - If the disks are uninitialized: - Right-click on the unallocated space and select Initialize Disk. Follow the prompts to initialize the drive. 2. Check USB Connection: - Ensure that the docking station is properly connected to the USB port on your laptop. - Try connecting to a different USB port or even a different cable if possible. - Confirm that the docking station is powered on (if it has an external power supply). 3. Update Drivers: - Press Windows + X and select Device Manager. - Look for entries under Disk drives and Universal Serial Bus controllers. - Right-click on your docking station (if listed) and select **Update driver**. - Also, check for any issues (yellow exclamation marks) in the device manager. 4. Run Hardware and Devices Troubleshooter: - Open Settings (Windows + I) and go to Update & Security > Troubleshoot. - Click on Additional troubleshooters and select Hardware and Devices to run the troubleshooter. 5. Check File System Compatibility: - Ensure the drives in the docking station are formatted with a file system that Windows can recognize (like NTFS, FAT32, etc.). - If the drives are formatted with a Linux-specific file system (like ext4), Windows won’t recognize them unless third-party software is used. 6. Try Safe Mode: - Boot your computer into Safe Mode to see if the drives show up there. - If they do, there might be a conflict with drivers or other software in the normal mode. 7. Windows Updates: - Ensure your Windows is fully up to date. Go to Settings > Update & Security > Windows Update and check for updates. 8. Third-party Software: - You might need third-party software (like Disk Internals Linux Reader or Ext2Fsd) if the drives are formatted for Linux use. 9. Check Power Settings: - Modify power settings to prevent USB ports from turning off: - Go to Control Panel > Power Options > Change plan settings > Change advanced power settings. - Find USB settings and set USB selective suspend setting to disabled. After trying these steps, if the drives still do not appear, it could indicate a problem with the docking station or the drives themselves. If possible, test the docking station with a different set of drives or another docking station with the drives to isolate the issue further.
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