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It sounds like you're experiencing a connectivity issue with your Insignia TV. Please try to unplug your TV from the power source, wait for about a minute, and then plug it back in. This can help reset the system. Also, even though your TV is connected to Wi-Fi, there might be an issue with the internet connection. Try restarting your router and modem. If the issue persists, please contact Insignia Support for further assistance. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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