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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 2074 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, price, easy setup, and size of the 24" Class F20 Series LED Full HD Smart Fire TV. They appreciate the great picture quality, affordability, user-friendly setup, and suitable size for various placements. However, some customers have concerns about the remote control's lack of numeric buttons and the limited viewing angle. Additionally, a few individuals find the smart TV features to be bothersome and dislike the advertisements that appear upon turning on the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 2,074 reviews
  • Pros mentioned:
    Picture quality, Tv size

    Rated 5 out of 5 stars

    Insignia 24" - Great Value and Picture Quality!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. The picture quality is fantastic for a 24-inch TV, with vibrant colors and sharp clarity. The Full HD resolution makes watching movies, shows, and streaming content a pleasure. Setting up the Smart Fire TV was a breeze, and the integration with Alexa is seamless. I love the convenience of voice control and the built-in Fire TV platform, which provides easy access to popular streaming services like Netflix, Prime Video, and Hulu. The user interface is intuitive and easy to navigate, even for someone who's not tech-savvy. The sound quality is solid for a TV of this size, and I appreciate the compact design — it fits perfectly in smaller spaces without compromising on performance. The TV also has great connectivity options, including HDMI and USB ports, making it easy to connect other devices. For the price, this TV is a great value. It’s ideal for a bedroom, kitchen, or smaller living space. Highly recommend it if you're looking for an affordable, high-quality smart TV!

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed feedback, DebbieS! We're thrilled to hear that you're very impressed with the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV. It's great to know that you appreciate the picture quality, ease of setup, and seamless Alexa integration. We're glad the compact design and connectivity options are meeting your needs. Your recommendation means a lot to us, and we hope you continue to enjoy your TV! Jeth | Insignia Support. BBY-ExBrand_Insignia

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Price plus quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is perfect for my kitchen. Great picture quality and sound. Putting the stand legs on was tricky…need a magnetic screw driver to make it work easily. Set-up went smoothly when connecting to WiFi and adding apps. Great price. Happy with my choice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Better than the 720p version in several ways.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first purchased the 720p version of this TV, as a 24" screen at any distance is pretty much just as clear as 1080p; however, using in my kitchen often only a few feet from the screen, it's noticeable. A small variance is that on this 1080p version, the support legs are angled out at the front, in toward the back (rather than the straight/perpendicular legs of the 720p model), and this fit my application better. The biggest difference (aside from the better resolution) and one which makes it 100% worth the $20 price difference (at the time of this writing, and with both on sale) is the matte/non-glare screen on the 1080p version. It is a night and day difference in viewing ability. In the attached photo, you'll notice the difference right away. The TV is bulkier than it needs to be, but that bulk gives it space for slightly bigger speakers than a thinner set. The sound remains mediocre, though, requiring the sound setting of "Clear Voice" for the best intelligibility while watching standard shows. Volume is adequate for my purposes. This TV does have the ability to pair with Bluetooth devices including speakers and earphones, even though the instructions never mention it. You need to go to the "Main" settings page from the FireTV screen, and you'll find it, and a lot of other unreferenced settings. This was a desired feature, but in my case, I may not be able to use it. The BT sound settings allow for only 1 -200ms offset which, in my case, is inadequate. The video leads the audio ever so slightly, and just enough to make it distracting and annoying. Picture quality is great right out of the box in "Standard" mode, though in darker environments, "Movie" looks a bit better. I haven't used the FireTV interface enough to weigh in on it, as I gave a Google TV device plugged in instead. That said, setup was straightforward, and the GUI is initially easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Insignia 24”

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little TV! Served my needs. I was tech savvy years back. But no more! I turned into my parents! Easy set up. Easy to navigate. Just plug her in and watch for free or subscribe to what you want. No cables or wires as long as you have internet access. It’s great! Picture, sound, and price good too! I recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 5 out of 5 stars

    Great TV for a small space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as open box for a great deal, needed to replace a small TV in our kitchen, Great features and picture for the price with the full HD (1080P) and Fire TV/Alexa capabilities. Fit nicely on a mount between the upper cabinet and the countertop, Works well with Antenna, Fios cable and smart Apps on the network. As long as it lasts, I will be very happy

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your feedback! We're glad to hear that our open-box deal met your needs as a replacement for your kitchen TV. It's great that you're enjoying the features, picture quality, and compatibility with various devices. We aim to provide long-lasting satisfaction, and we're here to assist you if you have any questions in the future. Thank you for choosing our product! Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138 BBY-ExBrand_Insignia

  • Pros mentioned:
    Picture quality, Tv size

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was well worth the price. It’s probably the best smart tv I have ever had. As far as features go it out does all other smart tvs and I’m definitely going to purchase the bigger version also

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you, KedarQ, for your fantastic feedback on the Insignia™ 24" Class F20 Series LED Full HD Smart Fire TV! We're thrilled to hear that you find it to be the best smart TV you've ever had and that its features exceed your expectations. It's great to know you're considering purchasing the larger version as well. Your satisfaction is important to us, and we appreciate you sharing your positive experience! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138 BBY-ExBrand_Insignia

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great HD LED TV at this Size and Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use this in my kitchen. Surprised by how good sound is given size and price. Note that I gave it 5 stars for sound and picture given its price. I’m not saying this is a 5 star pic quality vs a LG OLED 60 inch, but for size and price, it’s a 5 star. Remote is high quality with voice command and very compact. Has plenty of HDMI inputs, as well. Highly recommend this TV if space/size limit is a concern.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for your detailed review! We're glad to hear that you are pleasantly surprised by the sound quality and overall performance of the TV, especially given its size and price. It's great to know that the remote's high quality and voice command feature, along with the ample HDMI inputs, have met your needs. We appreciate your recommendation and support. Keith | Insignia Support BBY-ExBrand_Insignia

  • Rated 4 out of 5 stars

    Nice TV option for smaller locations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up this TV to wall-mount in front of a treadmill in our exercise room. It was easy to mount and the wireless reception is pretty good so no hardwire was required for Internet connectivity. The menu choices are straightforward if you've ever used a smart TV. The menu response is a bit slow at startup, but this is a minor nit. The picture is very good and a true HD resolution. Sound is limited in a noisy environment but that will be the case with any built-in speakers in a thin cabinet. If you want more volume consider adding some amplified external speakers. For the price, I think this is a great choice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Fire TV is horrible but the TV is fine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the TV is great for its given use. It is in a spare room where anyone can go if they want some down time from the rest of the household. The pic is good, the sound is better than expected for the size of television but Amazon's Fire TV is horrible and getting worse. You turn it on, select your profile and you're immediately getting hit with actual trailers for shows or movies that you have no interest in ever seeing. I just don't understand why FIRE TV and ANDROID TV think it is okay to throw noise and video pollution into our house every time we interact with their device. I've unplugged my Amazon Alexa for this very same reason. No matter what settings I disabled, it always felt like the "ads" never really went away. Maybe I have a broad idea of what an ad is but if I didn't ask for it, I don't want to see it or hear it. When we watched free over-the-air TV, there was an understanding, here is a free show, sit through this ad. Now it is, you buy the TV, you pay for a streaming service, the interface is still going to give you ads. Maybe I'll be a cheap Roku stick to plug in and avoid FireTV completely. See pic of annoying full screen ad with audio that pops up once you select your profile. Yes I do recommend it but with the above caveat.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We appreciate your feedback regarding your experience with our TV. We're glad to hear that you find the picture quality satisfactory and that the sound exceeds your expectations for the size of the television. However, we apologize for any inconvenience caused by the performance of Amazon's Fire TV. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our products and services. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138 BBY-ExBrand_Insignia

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good size for our kitchen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for our kitchen and the quality is great. Awesome for the streaming we regularly use. It’a been amazing for the space we have it in, if we used it more often i’d probably be more bothered by the thickness of it. Was debating on getting sound system but at 50-60% volume we can still hear it over our kitchen hood.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    24” Insignia full hd smart fire tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first smart tv. It finds the right hdmi port & turns off/on the receiver/blu-ray player it’s connected to. I loaded the dish anywhere app into the tv’s app list to watch live tv shows. The 1080p picture quality is very good. I’m very satisfied with this tv, it’s a excellent value for the $80 I paid.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Size

    Rated 5 out of 5 stars

    Great buy for the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little tv has a great picture! If you're looking for a small tv to put in a small space, this is an excellent choice. It even has inputs for HDMI, USB and BNC connections.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great small TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Online ordering was easy, pick up was easy. Amazingly great little TV. Light weight if you need to move it from room to room, picture quality is outstanding and the home screen and apps are easy to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A Great Little TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this on sale for $89, and it was worth every penny. It is the Full HD, 1080p version of the TV, and for only $20 more you get double the resolution. It was so light and easy to install in the bathroom. Definitely would recommend if you are looking for a small format TV with a great picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Perfect fit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting use to the features but so far the picture is clear and the sound ok. The “fire” feature is a great addition. Added a 100/100 mount to the back and fit perfectly. Liking it so much and it being very inexpensive I may add a second TV to my cabana area on my boat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FireTv and Speediance, what a combo!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I opened the box to find the screen cracked and the unit not working, probably shipping? I got a replacement unit from BestBuy. My reps for rowing on my Speediance have gone from 200 to 500 based on both Sirius and Netflix, courtesy of my 1080P Fire TV which I love.

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      Thank you for sharing your experience! We're sorry to hear that your first unit arrived damaged—shipping issues can be frustrating—but we're glad our team was able to get a replacement to you quickly. It’s awesome to hear how your new Insignia™ 24" Class F20 Series Smart Fire TV has enhanced your workouts with Speediance! Streaming Sirius and Netflix in full HD while rowing sounds like a powerful combo—and those rep gains speak for themselves! Thanks for choosing Insignia. Ivy | Insignia Support BBY-ExBrand_Insignia

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sub for Computer Monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a surprisingly crisp picture! I bought this to use as a computer monitor for my at home work area. Cheaper than an actual monitor and looks better in my opinion. The Amazon features are neat, but I mostly use it as a computer monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I love this T.V. !!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to upgrade ftom my old kitchen counter TV. Wow! It's amazing and was inexpensive. You can pause live tv if you need to and resume it again. If you miss something you can rewind it and replay it. You can stream you phone to it and watch you tube movies and more. Easy to use and crystal clear display. Great sound too. Unbelievable value!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect little tv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect tv and exactly what I wanted for my daughter. Although it is on the smaller size the picture quality and sound is superb. I really liked that this was a smart tv as well. I didn’t have to do anything extra to set it up. Everything was already installed I just had to sign in. Definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    amazing display for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this TV is a great value for the $80 that I snatched it for. it works great as a TV and doubles fantastically as a computer monitor with the included game mode in picture settingd; overall great value esp w rhe fire tv suite it comes built in with (:

    I would recommend this to a friend
    • Brand response from InsigniaCustomerSupport
      Posted .

      We're thrilled to hear that you're satisfied with the value and performance of the TV, especially for the price you paid! Providing quality and versatile products at affordable prices is important to us, and we're glad that our TV meets your needs both as a TV and a computer monitor. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. We appreciate your feedback and thank you for choosing our product! Keith | Insignia Support https://www.bestbuy.com/site/insignia-24-class-f20-series-led-full-hd-smart-fire-tv/6490138.p?skuId=6490138 BBY-ExBrand_Insignia

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