A:Answer Hello there,
Kindly follow these basic troubleshooting steps:
1 Make sure that your TV’s power cord is unplugged and all connected equipment is turned off. 2 Connect a coaxial cable to the antenna/cable jack on your TV and to the antenna or cable TV wall jack. 3 Plug your TV’s power cord into a power outlet, then turn on your TV. 4 On the HOME screen, navigate to the INPUTS row, then select Antenna. 5 If you cannot tune to channels you know exist, scan for channels. Go to Settings > Live TV > Channel Scan.
Make sure the OTA antenna is connected securely to the AirTV Adapter. If you are still having problems and the wiring is correct and secure, continue on to the next step. Move your OTA antenna to try to increase signal strength. Refer to antennaweb.org for positioning tips.
Renee,
Insignia Products Support
Please visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
