“After entering the network information, the TV took me to the Amazon login where it refuses to recognize my valid Amazon account sign in. If I go back, it then tells me it is unable to do an update. Can I use this TV and bypass the Fire TV shenanigans?”
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Having same exact issue, would love a fix
Sorry, there was a problem. Please try again later.I had reported this to Best Buy and they did say they would try to have a resolution. The issue is resolved now. Sometime this week they fixed it. I tried again today, and this time the TV updated itself to the latest version, and it worked. I was able to successfully register the device with my Amazon account, and I am successfully using it as a Fire TV. If you/others have not yet returned the TV, try it again.
Sorry, there was a problem. Please try again later.I'm having the same problem. After spending hours with Amazon support, Amazon Tech asked for the serial # of my TV and told me that was an invalid serial # and to contact Best Buy support!
Sorry, there was a problem. Please try again later.Same problem. It’s terrible. It says the device registered, but then when I go to see all my registered devices in my Amazon account, it is not listed. The TV stays on the sign in screen. So it seems to be a problem with Amazon with the device registration not completing. It never makes the handshake back to the TV. Hope they figure out a fix soon, or I will have to return.
Sorry, there was a problem. Please try again later.Exactly the same issue. This seems to be something that has started to happen in the las t few days based on these posts. Amazon has no idea so also returning but also ordered a second one to see if that yields the same results.
Sorry, there was a problem. Please try again later.Same problem here. Looks like they don’t have a fix. I’ll guess I will have to make the hour and a half round trip to return this piece of junk.
Sorry, there was a problem. Please try again later.I’m having the same problem. I thought it was just me. I’m returning this tomorrow.
Sorry, there was a problem. Please try again later.Hmmmmmm I’m having the same issue. Was on the phone with Amazon tech support for 2 hours with no resolution. Returning the TV. Amazon is clueless as to why.
Sorry, there was a problem. Please try again later.Holy cow, I’m also having this issue. I’ve been trying to get this tv set up for 2 hours
Sorry, there was a problem. Please try again later.I have the same problem. I had to do hard reset and skip connecting to WiFi. I ended up just using this TV via antenna.
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