Questions & Answers

Name: Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim
Brand: Insignia™
SKU: 6405497
Price: 799.99 USD
Availability: SoldOut
Rating: 4.5 (1681 reviews)

Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim

Model:: NS-MGC300BK1; |
SKU:: 6405497

User rating, 4.5 out of 5 stars with 1681 reviews.

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QuestionI want to move this chair from my living room to my bedroom but it wont fit the door. Is there assembly/disassembly manual that I can refer to to remove one side of the chair and then just put it back in the other room?
Asked 1 year ago by SJ.
- Answer Was able to move thru standard door but you have to get the door off by the hinges ….. actually getting the joint rods off and taking the door off, then rolling it in the room by lifting the front of the chair
  Answered 1 year ago by JTjam
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QuestionMy full body message chairs air pump went out The other parts still work Just not the air pump
Asked 1 year ago by DSDSD.
- Answer I understand that the "run" capacitor for the air-pump motor is often the problem. An electrical tech/appliance repair person should be easily able to find and replace this approx $25 part.
  Answered 1 year ago by Anthony
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QuestionI purchased this chair last year but it stopped working and I can't find replacement parts. I've contacted GeekSquad and they couldn't even help me. This is a waste of my money purchasing this chair.
Asked 1 year ago by Jinuwine.
- Answer The chair is made by iRest, search for parts from them.
  Answered 1 year ago by Anthony
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QuestionMy Insignia chair powered off while reclining. I've tried unplugging the chair and a factory reset. No power to the remote.
Asked 1 year ago by ChrisSmith.
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QuestionDoes this chair massage your hands and arms?
Asked 2 years ago by Anonymous.
- Answer Hi Insignia Customer! thank you for your interest in Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim. Unfortunately, our massage chair can only massage your arms but not your hands. For more product information, you can check the link below. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionWhy is it the remote of my 2D zero gravity massage chair stops functioning? How to troubleshoot it?
Asked 2 years ago by Sunny.
- Answer a part is now available! https://partstore.encompass.com/model/ISGNSMGC300BK1/REV%20B/
  Answered 1 year ago by George
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QuestionWhat is the warranty for your massage chairs?
Asked 2 years ago by Anonymous.
- Answer Hi Customer, we appreciate your inquiry! Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim (Model: NS-MGC300BK1) comes with a 1-year warranty for both parts and labor. For more information about this product, you may click this link: https://www.bestbuy.com/site/insignia-2d-zero-gravity-full-body-massage-chair-black-with-silver-trim/6405497.p?skuId=6405497. Carlo | Insignia Support
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionIs there any way I can reset the chair? Ultimately the chair doesnt pump air - none of the airbags are working. The chair is not under the warranty and I couldnt find any manuals/ ways to fix this issue on the web, any help is much appreciated
Asked 2 years ago by Andrei.
- Answer Hi Andrei, You can check the manual: https://files.bbystatic.com/86OO9MPYMjQKVr1fUoRMdQ%3D%3D/User%2Bguide For more product information, please contact Insignia Support at (1-877-467-4289) or via email. Ritchie |Insignia Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionRight foot roller not working…how can it be fixed
Asked 2 years ago by Jcesar.
- Answer Hi Jcesar, We truly apologize that the massage chair right foot roller is not working. The product must be checked in order to know what is wrong with it. For further assistance, please contact us at (877) 467-4289 so we will be able to further assist you and know what needs to be done in order to address the issue. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionDoes this chair (packaged) fit in a Honda Pilot?
Asked 2 years ago by Massageman.
- Answer I’m very doubtful. Mostly no.
  Answered 2 years ago by ArindamM
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QuestionIs this chair going to ŵork for someone who is 5 foot 2 inches tall?
Asked 2 years ago by Shrimpy.
- Answer Hi Shrimpy, This massage chair can be used by a person between 5.7 ft. to 6.2 ft. Ritchie |Insignia Support https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
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Questiondoes this hair stretch the back ? Or just massage? Does it have massage inthe legs ?feet area?
Asked 2 years ago by Hunter.
- Answer It massages the back. Air bags are in place to massage legs and feet, also the chair has rollers that massages your feet.
  Answered 2 years ago by Anonymous
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QuestionMy foot rollers stop working and my warranty has expired. Any suggestions????
Asked 2 years ago by htgoodie.
- Answer I am not sure, but you might be able to search for furniture repair stores.
  Answered 2 years ago by Biff
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QuestionThe air on my insignia massage chair has stopped working. This is the second time. We got a new chair last time because it was still under warranty. Is this just a common thing with these chairs or what? Highly disappointed.
Asked 2 years ago by Wilbur.
- Answer It must be. I've had mine just over a year (a month outside warranty, go figure...) and the air has stopped working. I called Insignia and they opened "case", but no one is calling me back. So, they make products that last just outside warranty???
  Answered 1 year ago by Cheryl
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QuestionIs this chair discontinued? If something happens will I be able to get parts for it?
Asked 2 years ago by Chair.
- Answer Insignia has NO parts for sale regarding this chair. I have tried - but the answer from them is NO.
  Answered 2 years ago by George
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QuestionIs there a way to turn off the rollers and just use the air bags to “massage” the body?
Asked 2 years ago by Anonymous.
- Answer Hi there, Yes, please go to https://files.bbystatic.com/86OO9MPYMjQKVr1fUoRMdQ%3D%3D/User%2Bguide for your guide. Rudson S.| Insignia Support. https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
  Answered 2 years ago by InsigniaCustomerSupport
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QuestionIi want to buy insignia3d, but my door is 30 inch exact, can it go through?
Asked 2 years ago by Anonymous.
- Answer My door measured 29 3/4 in. They took the door off, and it went right thru. They will need to take it out of the box.
  Answered 2 years ago by PAnn
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QuestionDoes the chair adjust to differ users and their height?
Asked 2 years ago by Runner.
- Answer Yes, there are two users for the chair, both of us are pretty much the same with height and weight. It worked well for both of us, but it only lasted for one month and a half. Thank you Ruimin
  Answered 2 years ago by Anonymous
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QuestionHow do you to do a factory reset on this chair.
Asked 2 years ago by Cyn.
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QuestionArm massage and legs stop working? Is there any fix on it?
Asked 2 years ago by Manny.
- Answer My guess is its the capacitor rather than the pump. Its $2 capacitor. And a soldering iron.
  Answered 1 year ago by patrick
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Showing 81-100 of 250 questions

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Questions & Answers

Insignia™ - 2D Zero Gravity Full Body Massage Chair - Black with silver trim

Q: QuestionI want to move this chair from my living room to my bedroom but it wont fit the door. Is there assembly/disassembly manual that I can refer to to remove one side of the chair and then just put it back in the other room?

Q: QuestionMy full body message chairs air pump went out The other parts still work Just not the air pump

Q: QuestionI purchased this chair last year but it stopped working and I can't find replacement parts. I've contacted GeekSquad and they couldn't even help me. This is a waste of my money purchasing this chair.

Q: QuestionMy Insignia chair powered off while reclining. I've tried unplugging the chair and a factory reset. No power to the remote.

Q: QuestionDoes this chair massage your hands and arms?

Q: QuestionWhy is it the remote of my 2D zero gravity massage chair stops functioning? How to troubleshoot it?

Q: QuestionWhat is the warranty for your massage chairs?

Q: QuestionIs there any way I can reset the chair? Ultimately the chair doesnt pump air - none of the airbags are working. The chair is not under the warranty and I couldnt find any manuals/ ways to fix this issue on the web, any help is much appreciated

Q: QuestionRight foot roller not working…how can it be fixed

Q: QuestionDoes this chair (packaged) fit in a Honda Pilot?

Q: QuestionIs this chair going to ŵork for someone who is 5 foot 2 inches tall?

Q: Questiondoes this hair stretch the back ? Or just massage? Does it have massage inthe legs ?feet area?

Q: QuestionMy foot rollers stop working and my warranty has expired. Any suggestions????

Q: QuestionThe air on my insignia massage chair has stopped working. This is the second time. We got a new chair last time because it was still under warranty. Is this just a common thing with these chairs or what? Highly disappointed.

Q: QuestionIs this chair discontinued? If something happens will I be able to get parts for it?

Q: QuestionIs there a way to turn off the rollers and just use the air bags to “massage” the body?

Q: QuestionIi want to buy insignia3d, but my door is 30 inch exact, can it go through?

Q: QuestionDoes the chair adjust to differ users and their height?

Q: QuestionHow do you to do a factory reset on this chair.

Q: QuestionArm massage and legs stop working? Is there any fix on it?

Most-viewed items

QuestionI want to move this chair from my living room to my bedroom but it wont fit the door. Is there assembly/disassembly manual that I can refer to to remove one side of the chair and then just put it back in the other room?

QuestionMy full body message chairs air pump went out The other parts still work Just not the air pump

QuestionI purchased this chair last year but it stopped working and I can't find replacement parts. I've contacted GeekSquad and they couldn't even help me. This is a waste of my money purchasing this chair.

QuestionMy Insignia chair powered off while reclining. I've tried unplugging the chair and a factory reset. No power to the remote.

QuestionDoes this chair massage your hands and arms?

QuestionWhy is it the remote of my 2D zero gravity massage chair stops functioning? How to troubleshoot it?

QuestionWhat is the warranty for your massage chairs?

QuestionIs there any way I can reset the chair? Ultimately the chair doesnt pump air - none of the airbags are working. The chair is not under the warranty and I couldnt find any manuals/ ways to fix this issue on the web, any help is much appreciated

QuestionRight foot roller not working…how can it be fixed

QuestionDoes this chair (packaged) fit in a Honda Pilot?

QuestionIs this chair going to ŵork for someone who is 5 foot 2 inches tall?

Questiondoes this hair stretch the back ? Or just massage? Does it have massage inthe legs ?feet area?

QuestionMy foot rollers stop working and my warranty has expired. Any suggestions????

QuestionThe air on my insignia massage chair has stopped working. This is the second time. We got a new chair last time because it was still under warranty. Is this just a common thing with these chairs or what? Highly disappointed.

QuestionIs this chair discontinued? If something happens will I be able to get parts for it?

QuestionIs there a way to turn off the rollers and just use the air bags to “massage” the body?

QuestionIi want to buy insignia3d, but my door is 30 inch exact, can it go through?

QuestionDoes the chair adjust to differ users and their height?

QuestionHow do you to do a factory reset on this chair.

QuestionArm massage and legs stop working? Is there any fix on it?