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I'm sorry to hear you're having trouble with the data transfer. Here are the steps to transfer data using your Insignia™ 3.3’ USB-C to USB-C 3.2 Gen 2 Superspeed+ 10Gbps Cable: 1. Connect the Cable: Plug one end of the USB-C cable into your old computer and the other end into your new computer. 2. Enable File Sharing: - On Windows: Go to Settings > Network & Internet > Status > Network and Sharing Center > Change advanced sharing settings. Turn on Network discovery and File and printer sharing. - On Mac: Go to System Preferences > Sharing. Check the box for File Sharing. 3. Access the Old Computer's Files: - On Windows: Open File Explorer on your new computer, go to Network, and find your old computer. You should see the shared folders. - On Mac: Open Finder, go to Network, and find your old computer. You should see the shared folders. 4. Transfer Files: Drag and drop the files you want to transfer from the old computer to the new one. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Insignia! - Emman | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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