“I bought an insignia switch years ago for my new tv. It works fine. I bought a second switch for my older Sony tv upstairs. The switch is not working. Does it not work on older televisions? It is hooked up the exact same way. I am a bit frustrated.”
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I can't say for certain, but I would speculate the issue is that your upstairs setup is using 1, or more incompatible hdmi signals. There are more than only 1 type. As a suggestion, make sure your upstairs setup is using hdmi 2.0 cables in all of your connections for that tv setup. Also, you may very well have the proper cables, but simply damaged cables, causing the issue. This particular product can handle the hdmi 2.0 standard. Maybe your upstairs set uses the higher 2.1 standards?
Sorry, there was a problem. Please try again later.Hi March, We apologize for your experience with this product. We really want to help you address this issue. Please perform the following troubleshooting steps: 1. Make sure that all connections are correct and secure. 2. Make sure that the switch is plugged in and turn on. 3. Make sure that the switch is set to the correct source device. 4. Make sure that your tv is set to the input/source that your switch is connected to. 5. Make sure that the audio and video formats(such as a Blu-ray disc)are supported by the source device and display that you are using. 6. Unplug the switch's power cable,wait 10 seconds,then plug it back in again. 7. Make sure that your Tv supports the video resolution that your source device is using. 8. Make sure that your HDMI cable is not damage.Try connecting a diffrent HDMI cable. 9. Long HDMI cables may cause signal loss.Try a diffrent,shorter HDMI cable. For further assistance, please contact us directly at 1-877-467-4289 so we can provide the best possible solution. Insignia Products Marites www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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