Questions & Answers
- Model:
- NS-RTM18WH2
- |
- SKU:
- 6472691
Q: QuestionIs it energy star?
Asked by Meplease.
- A:Answer Hi Meplease, Yes this product is Energy Star Certified. Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Answered by InsigniaCustomerSupport

Q: QuestionIn case of Power Failure, does this refrigerator start automatically when the power comes back on, or do you have to re-start it manually.
Asked by SGARDEN854.
- A:Answer Yes it starts automatically when power comes back on. Dina | Insignia Support | https://www.insigniaproducts.com/contact-us
Answered by InsigniaCustomerSupport

Q: QuestionHow do I change the door to open to the left when buying online? I don’t see an option
Asked by Anahiiiii.
- A:Answer Hello, thank you for the question. The Insignia 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - Stainless Steel features a reversible door, but the door swing is not selected during the online ordering process. The refrigerator is shipped with the factory-installed door orientation, and the door can be reversed during installation by following the instructions in the user guide. Poojitha | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionDoes this item come with a manufacturer’s warranty?
Asked by Jane.
- A:Answer Hi Jane, Thank you for your question. Yes, the Insignia™ 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator (Model NS‑RTM18SS2) includes a manufacturer's limited warranty. Please refer to the product documentation or the Best Buy product page for complete warranty terms and coverage details. Shashank | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionHow tall is the refrigerator
Asked by Anonymous.
- A:Answer Hello, thank you for your question. This Insignia™ 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator measures 66 5/8 inches high to the top of the door hinge. The height to the top of the refrigerator cabinet without the hinges is 65 3/8 inches. Sudeep | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionIs there an option to add an ice maker to this refrigerator?
Asked by Yahmahn.
- A:Answer Hello! Thank you for your question. Yes, the Insignia - 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White is ice-maker ready and supports an optional automatic ice maker. You can add the compatible Insignia Ice Maker Kit, model NS-ICEF2W2, which is sold separately and installs in the freezer compartment. Darshan | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionWhat are the dimensions of the boxed unit?
Asked by MarkE.
- A:Answer You should ask the delivery guys- they unboxed it before it got in the house…
Answered by Anonymous
Q: QuestionWhere can I get replacement shelves etc for the NS-RTM18SS2
Asked by Purchaser.
- A:Answer Hello, thank you for the question. Replacement shelves and other parts for the Insignia 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator (NS-RTM18SS2) may be available through Insignia. Please contact us at 877-467-4289 or insignia@bestbuy.com with your model number, and we'll be happy to check part availability and ordering options. Poojitha | Insignia
Answered by InsigniaCustomerSupport
Q: Questioncan i buy replacement shelves for the door
Asked by shelves.
- A:Answer Hi, Thank you for your question. Yes, replacement door shelves may be available for the Insignia™ 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator. Please contact Insignia Product Support at 1-877-467-4289 or insignia@bestbuy.com with your refrigerator model number to check availability and order replacement parts. Shashank | Insignia
Answered by InsigniaCustomerSupport
Q: Questiondoes it have a leveling feature.
Asked by Anonymous.
- A:Answer Hello, thank you for your question. Yes, this Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator includes adjustable leveling feet that allow you to level the refrigerator during installation for proper door alignment and optimal operation. Sudeep | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionI want to leave a review
Asked by Gadgetlover.
- A:Answer Hello Keith, thank you for your interest in sharing your experience. Product reviews are submitted directly through Best Buy. To leave a review, please visit the product page on BestBuy.com, sign in to your Best Buy account, and select the option to write a review. If you need assistance with the review process, please contact Best Buy at 1-888-237-8289. Their team will be happy to help. Sudeep | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionIs there an electronic owners manual? I did not get a hard copy upon delivery.
Asked by Anonymous.
- A:Answer Hi, thank you for your question. An electronic Owner’s Manual for the Insignia™ 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification (Stainless Steel) is available on the product page. Please visit the product listing on Best Buy and look under the Features section, where you can access and download the User Manual. Faisal | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionIs it frost free
Asked by Anonymous.
- A:Answer Hello, thank you for your question. Yes, this Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator features a frost-free defrost system, which automatically helps prevent frost buildup and eliminates the need for manual defrosting. Sudeep | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionWhat is the warranty
Asked by Truth.
- A:Answer Hello! Thank you for your question. The Insignia 30 in. Wide 18 Cu. Ft. Top-Freezer Refrigerator includes a 1-year limited manufacturer's warranty on parts and labor from the date of purchase. For complete warranty details or assistance with a specific claim, you can also contact Insignia Customer Support at 1-877-467-4289 or Insignia@bestbuy.com. Darshan | Insignia
Answered by InsigniaCustomerSupport
Q: QuestionHow much is the ice maker package?
Asked by Lucy.
- A:Answer Hello, thank you for the question. This refrigerator is compatible with the NS-ICEF2W2 Ice Maker Kit. Pricing may vary based on current promotions and availability, so we recommend checking www.bestbuy.com or contacting Best Buy at 1-888-237-8289 for the most up-to-date pricing information. Poojitha | Insignia
Answered by InsigniaCustomerSupport



































