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Hi Th, we appreciate your inquiry. Thank you for reaching out. Regarding whether someone will come out to install your new washer and pick up the old one, here’s how we handle it: Yes, we have a delivery team. They will either install the new washer upon delivery or schedule an appointment for installation. You can also request that they pick up your old washer. Additionally, please note that delivery fees may apply. For more inquiry you can visit ... or contact us at 877-467-4289 Insignia Support Customer Service. -Yanne | Insignia Support | https://www.bestbuy.com/site/insignia-4-1-cu-ft-high-efficiency-top-load-washer-white/5963916.p?skuId=5963916
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