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Hi 2324, Check that the machine is level across the front, back and sides. A machine that is not level will rock during the spin cycle and cause the machine to be off balance. All four legs should be in firm contact with a solid floor. A carpeted surface can throw this balance off. If you have any questions or concerns, please use the link below to reach us and also you can contact this phone number 877-467-4289 for further assistance. Insignia Products Nikki https://insigniaproducts.com
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