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Hi Mildred, For further assistance, please contact our Insignia Customer service directly at 1-877-467-4289 Monday to Saturday 8 a.m. to 9 p.m. CT to sort this out. Insignia Support Shella https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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