Questions & Answers

Name: Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White
Brand: Insignia™
SKU: 5963916
Price: 449.99 USD
Availability: InStock
Rating: 4.3 (6020 reviews)

Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White

Model:: NS-TWM41WH8A; |
SKU:: 5963916

User rating, 4.3 out of 5 stars with 6020 reviews.

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QuestionMy washer is about 4hears old and has worked perfectly til today. I had a code come up (E1). I adjusted the load and it spun out fine after that but when I unloaded it I noticed water held up in the fabric softener ressivour.
Asked 3 years ago by Mia2.
- Answer Try running the washer on clean Cycle without clothes in it.
  Answered 3 years ago by Anonymous
  Answer this question
QuestionCan the agitator be removed to retrieve small objects lodged under it?
Asked 3 years ago by Kris.
- Answer I’m having the same issue. Did Roy figure out how to remove it?
  Answered 3 years ago by Anonymous
  Answer this question
Questionis this washer loud when washing and spinning
Asked 3 years ago by bird.
- Answer Hi there! If you've got a washer making noise while spinning – especially a clanking or scratching noise – there's a good chance some foreign material may have slipped into your washer's filter, in the rubber seal, or is simply spinning around in the drum. Common culprits are buttons, coins, bra wires, and the like. Insignia Support Dina Please visit https://www.insigniaproducts.com/contact-us
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionMy washer is not draining and is giving the E2 code what should I do
Asked 3 years ago by D.
- Answer Make sure that the drain hose is not kinked. Straighten as necessary. Make sure that the height of the drain hose is within specified limits. For product support, please visit https://www.insigniaproducts.com/email-us
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionJust set up machine and the tub is crooked - it is level . There seems to be a plastic arm hanging down in the back . Did I do something wrong
Asked 3 years ago by Charm.
- Answer For product support, please visit https://www.insigniaproducts.com/email-us
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionHow do you clean the top portion of the agitator? Every now and then it releases build up. I need to be able to remove and clean
Asked 3 years ago by Anonymous.
- Answer Try to turn it clockwise.
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionWhat type of power is required to operate the electric dryer. Does it plug into a standard household outlet
Asked 3 years ago by Justwondering.
- Answer N/A
  Answered 3 years ago by Junior
  Answer this question
QuestionMy insignia washer machine will not fill with water when the machine is on but it fills when I turn off. What do I need to do to correct this?
Asked 3 years ago by Anonymous.
- Answer Hello there, Make sure that both faucets are fully turned on and make sure that the water inlet hoses are not kinked. Straighten if necessary. Disconnect the hoses and clean the screens. The hose filter screens may be clogged. Insignia Support Louise www.insigniaproducts.com/support
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionI just purchased this washer but it pauses twice during the wash. Not sure why?
Asked 3 years ago by Dany.
- Answer Sometimes your washer may pause between stages in the cycle. Wait to see if your washer starts again. For product support, please visit https://www.insigniaproducts.com/email-us
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionI've had my washing machine for a little over a year and the warranty just went out. Suddenly when it gets to the rinse cycle nothing happens. I've tried resetting it, but that hasn't worked. Does anyone have any suggestions?
Asked 3 years ago by ERam3120.
- Answer Same problem on my 5 month old unit. Part ordered but it taking 2 Months to get. Due to no service; using 12 yr old GE in basement. This is the worst customer Service I've ever experienced.
  Answered 3 years ago by Larry
  Answer this question
QuestionMy washer agitator isn’t doing it correctly. Instead it is just continuously turning in the same direction? What can I do?
Asked 3 years ago by Gmart.
- Answer Replace the original agitator.
  Answered 3 years ago by Jordand
  Answer this question
QuestionI bought the Insignia washer August 2021. It just started leaking from the bottom when draining. BestBuy did an exchange. I got the exact same washer delivered today and first load it leaked all over the basement floor when draining. Why is it leaking?
Asked 3 years ago by Jag6683.
- Answer I would check the discharge line that comes out of your basement floor, then check the hose coming out of the machine.
  Answered 3 years ago by Charles
  Answer this question
QuestionI just bought this washer brand new. I installed it properly and now the tub won’t fill with water and stay filled. So it never moves to the next step. The water comes in from the top and just empties through the hose
Asked 3 years ago by Anonymous.
- Answer • The recommended height for the drain standpipe is 48 in. (122 cm). • The drain hose must be routed through the drain hose clip to the standpipe. • The standpipe must be large enough to accept the outside diameter of the drain hose. For product support, please visit https://www.insigniaproducts.com/email-us
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionDoes it matter which type of clothes detergent you use? I know some newer models require pods.
Asked 3 years ago by Shellbell.
- Answer This machine only requires an he detergent. Can be pods or liquid.
  Answered 3 years ago by Happy
  Answer this question
QuestionDo you always have to hit the Add More water button? Especially during the rinse cycle? If you don't press the Add more water, does it fill with water?
Asked 3 years ago by Njean.
- Answer No
  Answered 3 years ago by BlackHat
  Answer this question
QuestionHow long has warranty
Asked 3 years ago by jim.
- Answer 1yr
  Answered 3 years ago by BlackHat
  Answer this question
QuestionWhy won’t my washer spin out? It goes from the rinse cycle to spin cycle but does not spin out and goes back to the rinse cycle.
Asked 3 years ago by Frog.
- Answer If the load is unbalanced, the washer does not spin out completely. Make sure that the laundry load is balanced. If the issue persists, for product support please visit https://www.insigniaproducts.com/email-us
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionSo middle part which I think is called the agitator keeps getting loose & off all of a sudden. We have only had it for a week. I looked in & there is a screw, Ive screwed it back on & it becomes loose again. The screw looks like it is not long, help?!
Asked 3 years ago by Sunshine.
- Answer I honestly don't know because that hasn't happened to me but I would call the Geek Squad at Best Buy and ask them. They should know. I'm sorry.
  Answered 3 years ago by TheWayToGo
  Answer this question
QuestionWhy does it take two hours to do a load of laundry? I wash on the heavy cycle and use cold water. Very unsatisfactory!
Asked 3 years ago by Golfnut.
- Answer Some cycles could take about 2 hours.
  Answered 3 years ago by InsigniaCustomerSupport
  Answer this question
QuestionHow do I remove the agitator?
Asked 3 years ago by Olivia.
- Answer I don’t think it removes. I was thinking the same thing but didn’t find an answer.
  Answered 3 years ago by CatMom
  Answer this question

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Questions & Answers

Insignia™ - 4.1 Cu. Ft. High Efficiency Top Load Washer - White

Q: QuestionMy washer is about 4hears old and has worked perfectly til today. I had a code come up (E1). I adjusted the load and it spun out fine after that but when I unloaded it I noticed water held up in the fabric softener ressivour.

Q: QuestionCan the agitator be removed to retrieve small objects lodged under it?

Q: Questionis this washer loud when washing and spinning

Q: QuestionMy washer is not draining and is giving the E2 code what should I do

Q: QuestionJust set up machine and the tub is crooked - it is level . There seems to be a plastic arm hanging down in the back . Did I do something wrong

Q: QuestionHow do you clean the top portion of the agitator? Every now and then it releases build up. I need to be able to remove and clean

Q: QuestionWhat type of power is required to operate the electric dryer. Does it plug into a standard household outlet

Q: QuestionMy insignia washer machine will not fill with water when the machine is on but it fills when I turn off. What do I need to do to correct this?

Q: QuestionI just purchased this washer but it pauses twice during the wash. Not sure why?

Q: QuestionI've had my washing machine for a little over a year and the warranty just went out. Suddenly when it gets to the rinse cycle nothing happens. I've tried resetting it, but that hasn't worked. Does anyone have any suggestions?

Q: QuestionMy washer agitator isn’t doing it correctly. Instead it is just continuously turning in the same direction? What can I do?

Q: QuestionI bought the Insignia washer August 2021. It just started leaking from the bottom when draining. BestBuy did an exchange. I got the exact same washer delivered today and first load it leaked all over the basement floor when draining. Why is it leaking?

Q: QuestionI just bought this washer brand new. I installed it properly and now the tub won’t fill with water and stay filled. So it never moves to the next step. The water comes in from the top and just empties through the hose

Q: QuestionDoes it matter which type of clothes detergent you use? I know some newer models require pods.

Q: QuestionDo you always have to hit the Add More water button? Especially during the rinse cycle? If you don't press the Add more water, does it fill with water?

Q: QuestionHow long has warranty

Q: QuestionWhy won’t my washer spin out? It goes from the rinse cycle to spin cycle but does not spin out and goes back to the rinse cycle.

Q: QuestionSo middle part which I think is called the agitator keeps getting loose & off all of a sudden. We have only had it for a week. I looked in & there is a screw, Ive screwed it back on & it becomes loose again. The screw looks like it is not long, help?!

Q: QuestionWhy does it take two hours to do a load of laundry? I wash on the heavy cycle and use cold water. Very unsatisfactory!

Q: QuestionHow do I remove the agitator?

Most-viewed items

QuestionMy washer is about 4hears old and has worked perfectly til today. I had a code come up (E1). I adjusted the load and it spun out fine after that but when I unloaded it I noticed water held up in the fabric softener ressivour.

QuestionCan the agitator be removed to retrieve small objects lodged under it?

Questionis this washer loud when washing and spinning

QuestionMy washer is not draining and is giving the E2 code what should I do

QuestionJust set up machine and the tub is crooked - it is level . There seems to be a plastic arm hanging down in the back . Did I do something wrong

QuestionHow do you clean the top portion of the agitator? Every now and then it releases build up. I need to be able to remove and clean

QuestionWhat type of power is required to operate the electric dryer. Does it plug into a standard household outlet

QuestionMy insignia washer machine will not fill with water when the machine is on but it fills when I turn off. What do I need to do to correct this?

QuestionI just purchased this washer but it pauses twice during the wash. Not sure why?

QuestionI've had my washing machine for a little over a year and the warranty just went out. Suddenly when it gets to the rinse cycle nothing happens. I've tried resetting it, but that hasn't worked. Does anyone have any suggestions?

QuestionMy washer agitator isn’t doing it correctly. Instead it is just continuously turning in the same direction? What can I do?

QuestionI bought the Insignia washer August 2021. It just started leaking from the bottom when draining. BestBuy did an exchange. I got the exact same washer delivered today and first load it leaked all over the basement floor when draining. Why is it leaking?

QuestionI just bought this washer brand new. I installed it properly and now the tub won’t fill with water and stay filled. So it never moves to the next step. The water comes in from the top and just empties through the hose

QuestionDoes it matter which type of clothes detergent you use? I know some newer models require pods.

QuestionDo you always have to hit the Add More water button? Especially during the rinse cycle? If you don't press the Add more water, does it fill with water?

QuestionHow long has warranty

QuestionWhy won’t my washer spin out? It goes from the rinse cycle to spin cycle but does not spin out and goes back to the rinse cycle.

QuestionSo middle part which I think is called the agitator keeps getting loose & off all of a sudden. We have only had it for a week. I looked in & there is a screw, Ive screwed it back on & it becomes loose again. The screw looks like it is not long, help?!

QuestionWhy does it take two hours to do a load of laundry? I wash on the heavy cycle and use cold water. Very unsatisfactory!

QuestionHow do I remove the agitator?