“I just bough the TV this past weekend, I did the set up and everything but I can’t hear anything. I went to the sound settings and I still can’t hear a sound when I watch Netflix … are the speakers not working or what could be the problem?”
Answer This Question
1-1 of 1 Answer
Thank you for reaching out and sharing your concern with us! If you're experiencing picture but no sound on your television, here are a few steps you might find helpful: First, please check to ensure that the television isn’t muted. If you’re using external speakers, it’s worth checking the cables to make sure they’re functioning properly. Additionally, let’s confirm that the TV speakers are turned on. You can do this by pressing and holding the Home button until the Quick Settings menu appears. From there, select "Sound," then choose "TV Speakers" and ensure the setting is set to "On". If the still persist you may contact our customer service team at this phone number 1-877-467-4289 for further assistance. Patricia | Insignia Support https://www.bestbuy.com/site/insignia-42-class-f20-series-led-full-hd-smart-fire-tv/6495088.p?skuId=6495088
Sorry, there was a problem. Please try again later.