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Hi there, thank you for sharing your experience. The message you're seeing “Could not connect to amazon.com”—may indicate a network or software issue. To get the most accurate and personalized assistance, we recommend reaching out to Insignia Support directly at 1-877-467-4289. Their team can walk you through troubleshooting steps specific to your setup and help get your TV connected smoothly. — Shiela | Insignia Support
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