“We recently purchased the 43 in. Insignia, class F30 Series LED 4K UHD Smart Fire TV. We have noticed that sometimes the picture is like letter box, the entire screen is not used. This happens a lot watching Netflix movies. Is this normal?”
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Yes, this is normal. Some TV shows and movies may be bordered by black bars, often called wings or letterbox. These black bars are due to the aspect ratio the TV show or movie was filmed in - if you're seeing them, it means the title was filmed in an aspect ratio that isn't a perfect fit for your screen.
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