“I have this tv and it loses the picture on all channels frequently, the sound is there but no picture. I have to turn it off and back on to get a picture. What could be wrong?”
Answer This Question
1-1 of 1 Answer
Hello Best Buy customer Mike! According to this website, you submitted your question some eleven (11) days ago. There "is" the option to return this great TV set--if you are within the return period and there is also a one year warranty with this and other Insignia TV products; however, I would like to offer the following which "may" be of some help to you and other Best Buy customers. This 43" Insignia TV set (Model: NS-43D420NA18 | SKU: 5886208) has such a high degree of functionality! I would suggest that "prior" to making any moves to return this TV that you immediately use your TV's remote control and go into MENU and then go into SETTINGS and then scroll down to TIME and click the "okay" button on the remote control and then scroll down to SLEEP TIMER and then make sure that it is set to "OFF"--if this is what you want to do. In the process of doing the above, you may also learn the "actual" shut off time which your TV is currently set to and that would give you insight concerning your particular automatic(?) or predetermined shut down issue. You can also select some other shut off time. For your peace of mind, you can always make an appointment Online with the Geek Squad to bring the TV in-store to let them check the TV out. I offer this as in the past Insignia tech support informed me that it is the Geek Squad who is involved in the repair process of their TV's. Your TV "should" be covered by factory warranty, but inquire first. Also, because of the larger size of this TV, an in-house diagnostic option may be available at no cost; however, I am not sure about that. Check first please! Also, please check out "all" of the information which I have provided by phoning a live Insignia tech support representative between the hours of 8:00 A.M. and 9:00 P.M. Central time--seven (7) days per week. Again, thank you for your question as your concerns which you presented and any attempts to address same may help a lot of other people Best Buy customer Mike.
I would recommend:
Sorry, there was a problem. Please try again later.
