“Why does screen go black? And grey? TV is less than a year old, purchased March 2020. Still has sound but no picture. Unplugged and plugged back in to reset but picture still black. Help please!”

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• I do not know. Recommend that you bring the TV back to Best Buy.

  Answered by LdiB 4 years ago

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• I have the same problem...grey screen but no sound. Happened within days of purchase.

  Answered by RoRo13 4 years ago

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