“Can you tell me what’s wrong? the audio keeps randomly going out. I have had to factory reset it just to get it to work again, and it’s not on mute, and it isn’t turned down, there just is no sound at all and it says that the built in speakers are off.”
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From what you said it kinda sounds like it’s a fault in the tv. If it says built in speakers are off there would be no sound at all. Have you turned the built in speakers back on in the settings?
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