Questions & Answers

Name: Insignia™ - 55” Class LED 4K UHD Smart Fire TV Edition TV
Brand: Insignia™
SKU: 6245800
Price: 85.99 USD
Rating: 4.4 (4975 reviews)

Insignia™ - 55” Class LED 4K UHD Smart Fire TV Edition TV

Model:: NS-55DF710NA19; |
SKU:: 6245800

User rating, 4.4 out of 5 stars with 4975 reviews.

Highly rated by customers for:

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Question“We are having issues with the volume going up really loud for some commercials and shows but sounds lower for others even though the volume setting is the same. Is there a way to regulate this?”
Asked 6 years ago by Frustrated.
- Answer Try this, using the included Voice Remote press and hold for 3 seconds the Home button to launch the Quick Access menu, then go to: Sound > Advanced Settings > TruVolume : Select ON. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionSo this tv comparabl with fire stick?
Asked 6 years ago by Joshua.
- Answer The Fire TV Edition television has the Fire TV experience already built-in. You can connect your streaming devices at anytime using HDMI. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionEvery time I press to remove captions, it resets back to captions
Asked 6 years ago by Laupe.
- Answer The Fire TV Edition television features Closed Captions. Using the Voice Remote go to Home > Settings > Accessibility > Closed Caption While watching Live TV press the Menu button and select Captions and Audio. For more information, please visit: https://www.amazon.com/gp/help/customer/display.html?nodeId=GF2WDRKM6AWE4SLM David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionMy 43 inch insignia 4k tv wont move pass the screen that shows the brand of the tv what should i do?
Asked 6 years ago by Pweetydevil.
- Answer For product support please call 1-877-467-4289 available from 8am to 9pm CT daily David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionMy Alexa doesn't respond me when I press the button to ask a question. It is because I'm in Mexico?
Asked 6 years ago by AS29.
- Answer Hi. I appreciate you taking the time to share your inquiry. In deed, all the software of the TV is configured to function on the US or in Canada (depending on the model). This is the reason Alexa is not enabled to work if the TV is located elsewhere. Alexander G. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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Questioncan I access the youtube channel?
Asked 6 years ago by lau.
- Answer Yes, the app YouTube by Google LLC is available for the Fire TV Edition television experience. To search for more available apps, please visit: amazon.com > Menu - Shop By Category > Fire TV > Fire TV Apps & Channels > Refine by Device Type select Fire TV Edition TV and search. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionWhere are the resolution settings for this TV? I am setting up my Xbox One X and the console is ready to go for 4k and HDR. This TV makes it nearly impossible to find where I adjust the resolution. I'm nearly about to return it!
Asked 6 years ago by DrTimeout.
- Answer The Fire TV Edition television supports 4K - UHD - 2160p - HDR10. Using the included Voice Remote, press and hold the Home button for 3 seconds to display the Quick Access menu, select Info to see the resolution of the video that's playing. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionWhy does channel five not come in on antenna tv how do I get it to come in
Asked 6 years ago by Cjlol.
- Answer To do a Channel Scan on the Fire TV Edition television go: Home > Settings > Live TV > Channel Scan. The channels are listed alphabetically. For channel management: Settings > Live TV > Channel Management > All David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionWhat is the minimum internet speed ?!
Asked 6 years ago by DM.
- Answer For example Netflix and YouTube recommend an internet speed of 25 Mbps. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionWhy won't my hard drive show up?
Asked 6 years ago by Coffey.
- Answer The Fire TV Edition television supports USB flash drive up to 128 GB. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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Questionis this fire tv the 4k version
Asked 6 years ago by firetv.
- Answer Hi! Yes, this TV model is the 4K version. For more information, please check the specifications of this model on the Best Buy website, or you can contact us and we will gladly assist you. Viri E. Insignia Support. https://www.insigniaproducts.com/contact-us
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionWhat’s the code to pair insignia fire tv edition to xfinity xr2 v3r remote
Asked 6 years ago by Moni.
- Answer Use the included Voice Remote to control your Fire TV Edition television. You can also download the Amazon Fire TV app on your smartphone to control your Fire TV Edition television . Try to use the Power On feature. Go Home > Settings > Display & Sounds > Power On and select Last Input. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionWhy is my tv on a restart loop
Asked 6 years ago by Rob.
- Answer For product support please call 1-877-467-4289 available from 8am to 9pm CT daily David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionCan I plug in my own fire stick ?
Asked 6 years ago by Anonymous.
- Answer Yes, you can plug in your own Fire Stick using HDMI. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionCan I see Amazon Prime with this TV
Asked 6 years ago by Omilove101.
- Answer Yes you can watch Amazon Prime Video on your Fire TV Edition television, first register your device using the account information associated with your Amazon Prime or Prime Video membership. Using the Voice Remote go Home > Settings > My Account Then, to watch a Prime Video on your Fire TV edition television: You can browse Prime Video titles by featured category from the Home page, or select Movies or TV Shows from the top menu to find titles by video category. You can also use Search icon to find a specific title. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionWhat is the width of the stand?
Asked 6 years ago by Ray.
- Answer The stand width from left to right at the widest part (footprint): 43.25 in (110 cm). David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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Questionwhen using the digital tuner (antenna), is there a way to quickly toggle back and forth between channels on the remote? which button would I use?
Asked 6 years ago by Mike.
- Answer While watching a Live TV channel, press the D-pad down button to launch the Channel Row. The row will show the current channel highlighted, on the right it should show the previous channel you were watching, press the D-pad right button and the Select button to change channel. For Insignia product support please call 1-877-467-4289 available from 8am to 9pm CT daily David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionDoes the voice control feature on remote require a WiFi connection? I do not have internet service.
Asked 6 years ago by Mike.
- Answer Yes, Alexa requires an internet connection to work. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionWhen watching channels through the antenna, is there a way to set up the TV to skip (not display) unwanted channels when moving up and down channels on the remote?
Asked 6 years ago by Mike.
- Answer To hide the Live TV channels you don't watch for faster navigation use the included Voice Remote, press the Home button, then select Settings > Live TV > Channel Management > All ; scroll to highlight the channel you do not want to watch and Press the Play /Pause button to Hide the Channel. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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QuestionIf I am watching network channels using the Antenna, what buttons on the remote do I press to change the channel up or down?
Asked 6 years ago by Mike.
- Answer While watching Live TV you can press the D-pad Down button to launch the Channel row and use the D-pad Right button to navigate through that list. Press the select button to start watching the highlighted channel. David M. - Insignia Support
  Answered 6 years ago by InsigniaCustomerSupport
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Questions & Answers

Insignia™ - 55” Class LED 4K UHD Smart Fire TV Edition TV

Q: Question“We are having issues with the volume going up really loud for some commercials and shows but sounds lower for others even though the volume setting is the same. Is there a way to regulate this?”

Q: QuestionSo this tv comparabl with fire stick?

Q: QuestionEvery time I press to remove captions, it resets back to captions

Q: QuestionMy 43 inch insignia 4k tv wont move pass the screen that shows the brand of the tv what should i do?

Q: QuestionMy Alexa doesn't respond me when I press the button to ask a question. It is because I'm in Mexico?

Q: Questioncan I access the youtube channel?

Q: QuestionWhere are the resolution settings for this TV? I am setting up my Xbox One X and the console is ready to go for 4k and HDR. This TV makes it nearly impossible to find where I adjust the resolution. I'm nearly about to return it!

Q: QuestionWhy does channel five not come in on antenna tv how do I get it to come in

Q: QuestionWhat is the minimum internet speed ?!

Q: QuestionWhy won't my hard drive show up?

Q: Questionis this fire tv the 4k version

Q: QuestionWhat’s the code to pair insignia fire tv edition to xfinity xr2 v3r remote

Q: QuestionWhy is my tv on a restart loop

Q: QuestionCan I plug in my own fire stick ?

Q: QuestionCan I see Amazon Prime with this TV

Q: QuestionWhat is the width of the stand?

Q: Questionwhen using the digital tuner (antenna), is there a way to quickly toggle back and forth between channels on the remote? which button would I use?

Q: QuestionDoes the voice control feature on remote require a WiFi connection? I do not have internet service.

Q: QuestionWhen watching channels through the antenna, is there a way to set up the TV to skip (not display) unwanted channels when moving up and down channels on the remote?

Q: QuestionIf I am watching network channels using the Antenna, what buttons on the remote do I press to change the channel up or down?

Question“We are having issues with the volume going up really loud for some commercials and shows but sounds lower for others even though the volume setting is the same. Is there a way to regulate this?”

QuestionSo this tv comparabl with fire stick?

QuestionEvery time I press to remove captions, it resets back to captions

QuestionMy 43 inch insignia 4k tv wont move pass the screen that shows the brand of the tv what should i do?

QuestionMy Alexa doesn't respond me when I press the button to ask a question. It is because I'm in Mexico?

Questioncan I access the youtube channel?

QuestionWhere are the resolution settings for this TV? I am setting up my Xbox One X and the console is ready to go for 4k and HDR. This TV makes it nearly impossible to find where I adjust the resolution. I'm nearly about to return it!

QuestionWhy does channel five not come in on antenna tv how do I get it to come in

QuestionWhat is the minimum internet speed ?!

QuestionWhy won't my hard drive show up?

Questionis this fire tv the 4k version

QuestionWhat’s the code to pair insignia fire tv edition to xfinity xr2 v3r remote

QuestionWhy is my tv on a restart loop

QuestionCan I plug in my own fire stick ?

QuestionCan I see Amazon Prime with this TV

QuestionWhat is the width of the stand?

Questionwhen using the digital tuner (antenna), is there a way to quickly toggle back and forth between channels on the remote? which button would I use?

QuestionDoes the voice control feature on remote require a WiFi connection? I do not have internet service.

QuestionWhen watching channels through the antenna, is there a way to set up the TV to skip (not display) unwanted channels when moving up and down channels on the remote?

QuestionIf I am watching network channels using the Antenna, what buttons on the remote do I press to change the channel up or down?