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We were having same issue. If you have a sound bar and sub hooked up to the tv try unplugging the hdmi running to it. We did that and it fixed our problem. We are using a different system from headphone Jack and it works great!
Sorry, there was a problem. Please try again later.Hello Glean, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below or reach us at 877-467-4289. We are available to take your calls from 8 am to 9 pm CST, 7 days a week. Insignia Support Louise www.insigniaproducts.com/support
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