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Hi Lm! Thank you for addressing your issue and we apologize for the inconvenience. For this, one of the reason why its keep disconnection because of unstable internet connection or you may check if the firmware is updated. If issue persist and need further assistance please contact our Insignia Customer Support Team at 1-877-467-4289y. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-58-class-f30-series-led-4k-uhd-smart-fire-tv/6562189.p?skuId=6562189
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