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Hi Alyssa, We apologize for your experience with this television. One of our top priorities is to make sure that our customers are enjoying and confident in using our televisions. In order for us to further assist you, please contact us directly at (877) 467-4289 so we can check the best possible solution for the said issue. Additionally, you may also visit https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285 for more product details. Insignia Support https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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