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Hello, thank you for your question. If your new Insignia™ 7 Cu. Ft. Electric Dryer with Sensor Dry is not heating up, we would be happy to help troubleshoot this issue. Please contact our Insignia Support Team at 1‑877‑467‑4289 or email us at insignia@bestbuy.com so we can assist you further. Sudeep | Insignia
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